Investigations Manager, Risk Management

We are hiring an

Investigations Manager, Risk Management

role at

First National Financial LP . Overview Position: Investigations Manager, Risk Management (Contract, 12 months). Reporting To: Director, Risk Management. Hours: 8:30 a.m. – 5:00 p.m. Location: Toronto. Posting Date

October 8, 2025 |

Closing Date

October 22, 2025 What We Offer Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities Comprehensive benefits program (subject to terms of employment) Modern office environment conducive to collaboration Supportive teamwork culture and opportunities to give back to the community The Opportunity Reporting to the Director, Risk Management, the

Investigations Manager

leads a team of Investigation Specialists responsible for conducting a variety of due diligence reviews, including fraud investigations and broker and appraiser onboarding and monitoring. The Manager guides and leads the team to meet objectives while maintaining quality results. Ensure investigations are completed in a timely manner Ensure the Quality Assurance Mailbox is handled within agreed SLAs Schedule and allocate resources to meet targets Lead complex investigations Test and report on the quality of Fraud, Broker and Appraiser onboarding reviews Stay up to date with emerging fraud trends Manage team capacity through delegation and productivity monitoring Manage performance through coaching and feedback Establish performance and work standards Recruit, interview, hire, and onboard new employees as required Provide coaching, training, and development to team members Lead team meetings and conduct annual performance reviews Adhere to AML requirements and related policies/procedures The Requirements Needed People management skills—coaching, feedback, development of individuals and teams Ability to build and maintain positive relationships Ability to manage and resolve conflict Strong written and verbal communication skills Strong analytical skills Organizational and time management skills Positive team player with mentoring ability Effective problem solving and decision making skills Ability to manage pressure in a high-volume, tight-turnaround environment Experience/knowledge of residential underwriting practices Proven fraud investigation experience, specifically in a mortgage broker-originated mortgage environment Proficiency with basic PC software and the Microsoft Office suite Working Environment And Physical Demands Office environment Periods of high volume with tight timelines Long periods of sitting Repetitive movements from keyboard and mouse Extended screen time Multi-tasking which may include speaking to customers while using computer programs Why join First National? Competitive compensation Extensive training programs Supportive teamwork culture Opportunities to engage with communities and charity events Ongoing social events throughout the year The Team You’ll Join First National is one of Canada’s largest non-bank lenders, providing residential mortgages through the mortgage broker channel and being a large commercial mortgage lender. We are recognized as a great place to work with high employee engagement feedback. EEO Statement First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, disability, sexual orientation, or any other protected category. First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at

accessibility@firstnational.ca

should you need an accommodation at any point in the recruitment process. #FNLOON We would like to thank all applicants for their interest in this vacancy, but only candidates selected for an interview will be contacted.

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