General Manager

We are looking for a full-time General Manager who is energetic, motivated, and detail-oriented.

About Firehouse Subs Founded in 1994 by brothers and former firefighters Chris and Robin Sorensen, Firehouse Subs specializes in steaming hot, large portion subs. Our restaurant offers a family-oriented dining atmosphere with an authentic firefighter theme that celebrates local firefighting history and the founding family’s decades of firefighting service. We are committed to saving lives through the non-profit Firehouse Subs Public Safety Foundation.

Role Overview The General Manager leads all aspects of restaurant operations, managing Assistant Managers, Shift Managers, and Team Members, ensuring standards are met, and providing guests with a great experience.

Qualifications and Skills

At least 2 years of management or supervisory experience in a QSR environment

Positive attitude, excellent customer service skills, and team management abilities

Knowledge of food and labor cost management

Ability to understand and operate Profit and Loss Statements for maximum profitability

Strong communication, interpersonal, and leadership skills

Ability to work independently, during high-volume periods, and flexible hours including evenings, weekends, and holidays

Attention to detail and multitasking skills in a fast-paced environment

Key Responsibilities

Inventory management and maintaining daily prep routines

Staff scheduling and ensuring proper staffing levels

Ensuring profitability through cost control and sales growth

Performance measurement and continuous improvement

Adherence to health and safety standards

Handling guest concerns professionally

Enforcing company policies and procedures

Leading team training and development

Participating in local marketing and community engagement

Maintaining equipment and restaurant cleanliness

Other duties as assigned by the owner

Additional Requirements

Ability to stand for 8-13 hours and lift up to 50 lbs

Open availability, valid driver’s license, food handler’s certificate, and CPR certification (or ability to obtain within 30 days)

Proficiency with Google Suite and Microsoft Office

Compensation and Benefits Annual salary of $45,000, medical and dental benefits, with a workweek of 40-44 hours. The role requires flexibility for peak hours, including evenings, weekends, and holidays.

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