Clinical Operations Resource Lead - Toronto

Clinical Operations Resource Lead - Toronto Job Category: Lead/Supervisory

Requisition Number: CLINI033000

Posted: September 30, 2025

Location: Toronto, ON (CBI Home Health - Toronto/ Sheppard, 100 Sheppard Ave East, Suite 200, Toronto, ON M2N 6N5, CAN)

The Clinical Operations Resource Lead The Clinical Operations Resource Lead is responsible for supporting the front-line team, facilitating effective communication, and upholding the highest standards of service delivery.

What we offer

Competitive compensation

Paid sick days, vacation, orientation, and training

Comprehensive benefits plan for you and your family

Mobile technology and training provided (cell phone and tablet)

Easy access to managers and interdisciplinary team to support you

Access to 24/7 support, no matter where you are

Supportive onboarding program, mentorship and ongoing learning and development to continuously advance your knowledge and skills

Opportunities to grow your career within CBI Home Health’s national network

We continuously drive clinical excellence and are dedicated to supporting clinical best practices; in Ontario we are proud to be a designated RNAO Best Practice Spotlight Organization.

Your Key Responsibilities

Act as the primary clinical resource for the frontline team members, providing guidance, support, and expertise to ensure high-quality care and service delivery.

Maintain communication with funders, ensuring all client changes and relevant information are accurately reported promptly as per funder guidelines.

Ensure any client updates, interactions, and communication are thoroughly documented and comply with both organizational and funder guidelines.

Collaborate with supervisors, managers and other team members to ensure seamless operations and consistent delivery of high quality services.

Identify opportunities to improve service and/or service delivery, engaging appropriate team members to drive effective and efficient change as required.

Ensure client experience is satisfactory and ensure client is provided with all required information relevant to their care.

Support with conducting direct care provider interviews (if applicable and as required)

What you will need to be successful

Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse

Have 2-3 years of supervisory experience and/or experience in the home health service delivery

Be able to effectively establish and build rapport with clients and Care Staff

Possess a valid Ontario driver’s license with access to a reliable vehicle

Have the ability to provide best possible solutions to problems that align with policies and uphold best practices

Be self-motivated with an ability to work both independently and as an effective member of a team

When you join our team as a Clinical Operations Resource Lead, you’ll belong to one of Canada’s leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.

Join us at CBI Home Health - Because Your Care Matters

CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We are committed to fostering a positive experience for all Indigenous applicants whether you’re First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

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