General Manager Operations

Overview Property Management Toronto (PMT) is a trusted full-service property management company dedicated to delivering exceptional experiences to both property owners and tenants. We pride ourselves on our responsiveness, professionalism, and proactive approach to managing residential real estate. We are currently seeking a highly organized, detail-oriented, and dynamic

General Manager Operations

to join our team and lead the day-to-day operations of our fast-paced office. This is an in-person role based in our

Downtown Toronto office .

Position Overview The

General Manager Operations

will be responsible for overseeing the daily functions of our property management business, ensuring all internal processes run efficiently and supporting both staff and client satisfaction. This position will play a vital role in ensuring high performance across departments, streamlining operations, and contributing to a positive and productive work environment while working closely with the Managing Partner.

Key Responsibilities Process Compliance:

Monitor task completion across teams and ensure workflows are being followed accurately and on time.

Conduct regular audits of internal tasks, projects, and documentation to ensure adherence to company processes.

Accountability Enforcement:

Hold individuals and teams accountable to deadlines and standards without escalating tension.

Provide coaching or redirection when tasks are delayed or standards are not met.

Step in to resolve significant internal or customer-facing issues that frontline staff cannot resolve independently.

Identify recurring roadblocks and work with leadership to suggest improvements.

Manage vendor relationships and coordinate with maintenance teams to ensure timely and quality service delivery

Host and Lead Department Meetings:

Create agendas, run meetings, and manage follow-up communications to ensure action items are completed.

Operational Support:

Act as the point person to identify gaps in execution and ensure smooth day-to-day operations across departments.

Maintain high visibility and communication across the team to proactively address problems before they escalate.

Drive a culture of excellence, accountability, and teamwork

Assist with hiring, onboarding and training of new team members

Qualifications

3–5 years of experience in operations management, leading teams of 5 or more, preferably in property management or real estate, with a track record of overseeing operations for businesses generating over $2M in annual revenue.

Exceptional leadership and interpersonal skills

Strong organizational and time management abilities

Confident leading meetings and managing cross-departmental communications.

Proficiency with property management platforms, CRM systems, and Microsoft Office Suite

Strong problem-solving skills and ability to make decisions in a fast-paced environment

Excellent communication skills, both written and verbal

Ability to manage multiple priorities while maintaining attention to detail

Knowledge of Ontario’s Residential Tenancies Act is an asset

Must be able to work full-time in person at our Toronto office

What We Offer

Competitive salary and benefits package

Supportive and collaborative team environment

Opportunities for growth and advancement

A dynamic role with the chance to make a real impact in a growing company

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

#J-18808-Ljbffr