Engagement Manager

Overview

Updated: October 7, 2025 Location: Toronto, Canada Job ID: 11613 You are organized, driven, and thrive in an ownership position. The Engagement Manager with Boldsky Creative Studio serves as the single point of contact for clients which can consist of Syneos Communications agencies, other Syneos Health companies, and/or direct clients. This role will lead project execution from start to finish and, when needed, assist account teams in defining project parameters and participate in creative ideation sessions and/or tactical recommendations. This role will also partner with the Creative Core team to ensure the proper integration for projects. For clients, the Engagement Manager acts as a holistic business partner, ensuring the studio delivers on their needs and expectations. This role is accountable to ensure client satisfaction.

Client/Business Management

Builds, maintains and nurtures the client relationship with key stakeholders (across disciplines).

Responsible for client satisfaction and will work with appropriate studio leadership to address any concerns or issues with studio performance, personnel or potential client issues.

Primary escalation for quality issues, workflow gaps or general performance concerns.

Participates in creative ideation sessions and/or tactical recommendation brainstorming as needed (in collaboration with the Creative Core).

Acts as an advocate for our business and continually builds awareness

Ensures organization is aware of all studio capabilities (across the entire network) which includes: Capability presentations, recent work presentations and other connection points that build awareness.

Intake

Acts as a gate keeper for all in-coming projects ensuring project request is clearly defined and provides all necessary information.

Directs projects to the appropriate team (studio or Creative Core) or discipline lead for specialty groups (Content Production, Technology) who will resource manage the project to the appropriately resource.

Represents studio in key milestones such as triage and intake meetings, project status meetings, project planning/scoping, etc.

Execution

Develop project estimates, timelines, and resources based on deep familiarity of program management and the trajectory of client partnership.

Manage the day-to-day workflow of deliverables based on approved scope of work.

Define “how” and “when” and empower teams to deliver against shared expectations and goals.

Manage and oversee the project budget through regular tracking, reporting, and problem solving.

Qualifications

Pharmaceutical industry experience, required

Marketing/advertising/PR cross-channel creative execution and production experience, required

Excellent interpersonal and communication skills

Proven leadership skills to manage group dynamics and difficult situations, and steer clients in the right direction

Desired Qualifications

Understands how to manage multiple clients, projects and priorities in a well-organized manner, proactively anticipating issues.

Knows how to instill strong morale amongst resources, fostering open and honest dialogue with resources and clients, and defines successes as it relates to the team and overall company benefit

The annual base salary for this position ranges from $90,000 to $105,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate\'s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health Communications, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn\'t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join ourTalent Network to stay connected to additional career opportunities.

Boldsky Creative Studio supports more than 12+ Syneos Health marketing and communication agencies as well as direct-to-customer engagements. We function as the agencies\' creative execution and production arm, implementing their creative vision. As part of Syneos Health, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

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Syneos Health companies are affirmative action/equal opportunity employers

Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to:

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. To learn more about how we are Shortening the distance from lab to life®, visit syneoshealth.com.

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: [emailprotected] One of our staff members will work with you to provide alternate means to submit your application.

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