Managing Director, Projects

Overview BGIS is a leading provider of customized facility management and real estate services. With a global team of over 6,500 professionals, we focus on enabling innovation for our clients. We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com.

Summary The

Managing Director, Projects

is accountable for strategic program management, meeting business development, growth and profitability objectives, client relationship management and people leadership.

Key Duties & Responsibilities Strategic Program Management & Delivery

Accountable for strategic program management and overall program delivery for assigned client programs.

Develops strategic plans, priorities, objectives and budgets for assigned programs.

Directs program execution. Accountable for ensuring programs are delivered on-time, on-budget, within scope and in compliance with all regulatory, environmental, health and safety requirements.

Directs the development and execution of risk management plans, where required.

Accountable for meeting performance metrics for assigned programs.

Provides strong leadership, guidance, coaching and support to the project management team in the continuous review, identification, development and implementation of processes and technological improvements to optimize program delivery.

Accountable for meeting profitability targets through effective planning, leadership, operational, financial and risk management, and implementation of process and technological improvements for assigned programs.

Collaborates with Finance to ensure ongoing profitability.

Contributes to the development of product line strategy.

Business Development

Continuously engages clients in discussions to understand and anticipate needs, identify and recommend additional services.

Develops and implements program expansion plans.

Contributes to product line growth by providing input to the development of client retention and acquisition strategies and plans.

Collaborates with relevant stakeholders on business pursuits.

Interfaces and collaborates with client business groups to identify opportunities for additional business.

Contributes to proposal development.

Actively attends relevant events to establish market presence and contribute to brand awareness; networks to maintain awareness of potential opportunities.

Client Relationship Management

Develops and maintains effective relationships with clients. Interactions typically include executive and senior management levels.

Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.

Continuously engages clients in discussions to understand and anticipate needs.

Identifies and recommends opportunities for additional business.

People Leadership

Accountable for employee engagement, development and performance management, hiring and retention, and compensation recommendations.

Leads by example to earn respect and trust of peers, employees and clients.

Other duties as assigned.

Education, Job-related Years Of Experience & Qualifications MINIMUM EDUCATION:

University graduation or professional certification (e.g. P. Eng, CMA, CGA or equivalent courses)

JOB-RELATED EXPERIENCE:

More than ten years

Knowledge & Skills

University degree in business administration, architectural technology, construction technology, engineering technology, preferred and over 10 years of strategic program, project and client relationship management work experience

Fully developed strategic program management abilities

Exceptionally-skilled business management ability and exceptional business acumen

Exceptionally-skilled business financial management ability and exceptional financial acumen. Significant experience in meeting financial and business profitability objectives

Exceptionally skilled at influencing, persuading and negotiating with client representatives at the senior management to executive position level

Exceptionally skilled at building and managing relationships with client representatives at the senior management to executive level

Exceptionally skilled at managing client expectations

Highly skilled at leading and engaging a team of individuals

Highly skilled at managing vendor performance

Continuous improvement and quality mindset with a desire to incorporate innovative practices and technologies to deliver value to the client

Computer proficiency in MS Office applications, particularly MS Project, MS Excel, MS Outlook, with the ability to quickly learn new applications

Licenses and/or Professional Accreditation One or more of the following, an asset:

Project Management Institute Accreditation

Program Management Professional Accreditation

LEED certification

At BGIS we believe that diversity and inclusion is a key business driver, and we are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.

We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Seniority level

Executive

Employment type

Full-time

Job function

Business Development and Sales

Industries

Facilities Services

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