Director, IT

JOB SUMMARY JOB SUMMARY The Service Delivery Platforms Planning & Delivery group is seeking a Director to manage the Technical Analysts that support the Enterprise Web Services and Telemetry Development departments. Responsible for directing and implementing corporate IT initiatives that support the strategy and goals of the corporation. Organizes and directs IT functions, including applications programming/analysis, enterprise systems development and administration. Implements IT standards, policies and/or master plan for the IT function. Guides the development and acquisition of new technologies and tools to improve the organization's internal operations and data delivery. Continually evaluates technology strategies. Implements new technological directions. Guides the organization in their deployment. Advises IT leadership of enhancements to existing applications and implementation of new systems. Provides strategic guidance and technical assistance to IT staff and business partners.

MAJOR DUTIES AND RESPONSIBILITIES

Effective communication, management of employees and contractors and constant monitoring of the structure of the Technical Specification Documents (TSDs) that are consumed by development, testing, and our constituents.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Oversees a sector of the IT functional area.

Implements IT plans according to the IT and corporate strategy.

Guides the maintenance and enhancement of hardware and software systems that support field business applications

Assigns resources to ensure maximum performance.

Ensures compliance with IT standards, policies and procedures.

Accountable for the function's budgets and approves related capital expenditures.

Actively seek opportunities to improve internal processes and implement measures to control risks within the application/component framework.

Drive team to ensure communication and commitments between constituents and development teams are aligned to the proposed solutions with business strategies.

Knowledgeable in areas of writing data flow diagrams, writing queries, coding, testing, and project management.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Basic computer skills, with proficiency with Word and Excel

Knowledge of computer and/or network systems, applications, procedures and techniques

Experience leading others and providing constructive feedback

Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders

Skill in organizing resources and establishing priorities

Ability to learn and support new systems and applications

Ability to work with others to resolve problems, handle requests or situations

Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area

Displays a sense of urgency to resolve issues quickly and efficiently

A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential

Ability to multi-task and handle on a pro-active basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies

Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material

Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently

Ability to make decisions and solve problems while working under pressure

Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently

Proven knowledge of information technologies and methodologies related to assigned IT segment or area

Ability to exercise, on a regular basis, independent judgment and discretion in performance of job duties

Ability to recruit, motivate, develop, and direct people as they work, identifying the best people for the job

Ability to effectively manage operational and project budgets

Skillfully synthesizes large quantities of complex information under pressure. Distills it to the most critical issues and draws accurate conclusions, taking into account a high degree of uncertainty Experience relaying sensitive information to appropriate parties

Keeps clients, superiors, peers, and direct reports updated based on their information needs

Strong technical skills with knowledge of a wide variety of tools and technologies and extensive knowledge in a subset of these skills

Education BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience

Related Work Experience

7-10 years of IT work experience

5-7 years of Leadership experience

3-5 years of Project management experience

WORKING CONDITIONS Office environment

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