Level 1 IT Support Engineer

Job Description

We are looking for a Level 1 IT Support Engineer with at least 2 years of experience to provide first-level technical support and ensure smooth operation of hardware, software, and network systems.

Key Responsibilities

Provide first-level support for hardware, software, and network issues

Install, test, and repair computing equipment and peripherals

Perform start-up and commissioning of systems at customer sites

Manage incidents and service requests, ensuring timely resolution

Handle access management and change requests according to company policies

Prepare and maintain documentation of service reports and maintenance activities

Requirements

Minimum 2 years of experience in IT support

Diploma or higher in Information Technology, Computer Science, or related field

Knowledge of Windows/Linux operating systems and basic networking

Strong troubleshooting and problem-solving skills

Good communication skills and customer-oriented mindset

Work Arrangement

Primary location: Chinatown Point or Goldhill Plaza

Occasional visits to 6 Marsiling Lane office

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