Site Team Lead

Interprofessional Care Team Full Time Brampton, ON $35.80 - $41.96 CAD per hour

WellFort is hiring 2 Full-Time Permanent Primary Care Site Team Leads! One for each site located at:

Four Corners Westwood Square, 7205 Goreway Dr Unit 75, Mississauga, ON L4T 0B4

Please indicate your location preference in your application

The Site Team Lead is responsible for the day-to-day operational performance of the assigned clinical site, ensuring smooth and efficient clinic flow and use of resources in alignment with the goals of programs and WellFort’s values policies and procedures.

The Site Team Lead reports directly to the Manager, Primary Care, ensuring alignment with organizational priorities and clinical operating standards. It also maintains a dotted-line reporting relationship with additional Program Managers whose teams operate within the assigned site, supporting cross-program coordination, integrated care and consistent operational practices. The Site Team Lead collaborates closely with these Program Managers to ensure seamless workflow alignment across all site users.

As the on-site expert in WellFort’s standard operating procedures, the Site Team Lead ensures consistent adherence and actively promotes and upholds WellFort’s core values in all aspects of site operations, team interactions, and client interactions.

SPECIFIC RESPONSIBILITIES

Maintain a consistent on‑site presence five days per week to provide real‑time leadership, supervision, mentorship, and operational support to team members, ensuring alignment with the programs strategic priorities.

Liaise with and support facilities to ensure smooth and efficient site operations.

Lead day‑to‑day clinic operations including scheduling, client flow, service volumes, and intervention timing, while escalating complex or systemic issues to the Manager, Primary Care, as required.

Exercise delegated authority to make day‑to‑day operational decisions regarding scheduling, workflow adjustments, and resource allocation within approved limits.

Consult with the Manager, Primary Care, on matters requiring higher‑level oversight such as HR concerns, budget approvals, risk issues, and strategic decisions.

Support the Manager in planning and coordinating clinical services both within WellFort locations and in co‑located community settings.

Consults with, and escalates issues to other program managers, as appropriate.

Serves as primary on‑site point of contact for staff, partners, and external stakeholders.

Work with facilities to identify site-specific issues.

Assist in developing and refining protocols, tools, and procedures that support standardized, high‑quality care, in collaboration with the Manager and clinical leadership.

Document and develop process flows, referral pathways, and other documentation that assists team members.

Promote a positive, client‑centered culture and facilitate effective communication across on‑site teams.

Address minor conflicts and support constructive resolution, escalating complex issues to the Manager as appropriate.

Order supplies within predefined limits and approved budgets and tracks usage.

Make operational decisions with clear escalation protocols.

Disseminate information to frontline staff and coordinates responses.

Collect and submit data to support performance indicators. Identify staff training needs and supports learning on the job.

Monitor site performance metrics and quality indicators to provide recommendations to the Manager to enhance efficiency and service quality.

Lead regular team meetings and huddles to review key performance indicators, operational updates, and expectations set by leadership.

Facilitate effective communication across all teams on‑site, ensuring alignment and timely information flow.

Liaise with community partners and external service providers to support integrated care, in alignment with the Manager’s strategic partnership goals.

Document problems identified using a specified framework.

Provides input to annual performance development plans of team members.

Demonstrate effective time management, planning and organization of day’s work activities and of team members.

Participate in staff planning and leads orientation of new staff and students.

Responsible for first line risk mitigation strategies in collaboration with the Manager’s ultimate accountability.

Identify operational challenges, proposes solutions, and escalates issues proactively to leadership when necessary.

Uphold a positive, client‑centred culture, addressing concerns and fostering strong team engagement.

Sit on the Joint Occupational Health and Safety Committee.

Support the building of an integrated team across WellFort CHS.

Assist staff with supporting data‑driven practices to ensure accurate data collection/documentation of activities and documentation of services.

Health Promotion and Education

Identify trends or issues related to the health status of priority groups and uses the information in planning and advocacy work.

Promote and increase awareness of health promotion activities with clients including immunizations, flu shots, smoking cessation, risk assessment, lifestyle modifications.

Advocacy, Community Development and Partnerships

Advocate for and with clients to reduce barriers to accessing health care and other services in the health centre and the broader community.

Conduct administrative tasks associated with referred services for non‑insured clients including but not limited to, specialist offices, hospitals, diagnostic imaging, labs etc., and assist Manager of Primary Care with invoicing process.

Work with clients, especially those who traditionally experience barriers to access to ensure that they are treated with fairness and dignity.

Participate in the development and support of public policies and strategies that have a positive influence on the determinants of health.

Participate in community projects or WellFort activities to provide education, information or to develop collaborative strategies.

In collaboration with the Manager and Executive Leadership, ensure collaborative partnerships with key stakeholders of the program.

Identifies gaps in service and makes recommendations to reduce these gaps

Administration

Maintain clear, accurate, and timely written electronic documentation including EMR, requisitions, reports, encounters, and other information as required by the health centre, MOH, OH, other regulatory bodies.

Contribute to policy/protocol development, in relation to health care service delivery.

Maintain an up‑to‑date knowledge of government guidelines, acts and legislation affecting client care.

Share responsibility for the ordering, maintenance, and proper handling of medications, vaccines, supplies, and equipment.

Make purchases within allocated budget lines and follows protocol for ordering, tracking, and paying for supplies within financial policies

Responsible for monitoring and reporting of all key data elements as per funder requirements.

Provide back up to the Manager as required.

Professional Development

Participate in educational activities according to the needs of the centre and personal career goals.

Build competence in operating as an integrated team member across organizations and offering care as one team

Identify and contributes to the development of learning opportunities to advance operations.

Research

Participate in research when opportunities arise.

Other

Other duties and responsibilities as may be assigned from time to time.

Contribution to team and centre activities:

Participate in staff meetings and on interdisciplinary teams.

Participate in the overall activities of the health centre (e.g.,) in‑service training, committees, special events, and shared staff responsibilities.

Communicate clearly, listen actively, be open to feedback, handle conflict appropriately, and display sensitivity to others.

Collaborate well with others, promotes cooperation and teamwork.

Participate in WellFort’s commitment to becoming discrimination‑free and an inclusive health centre that strives to ensure that programs and services are as accessible as possible.

Always maintain the reputation and confidentiality of the health centre and its clients.

Endorse models and promote a healthy and active lifestyle.

Work in a manner that respects and values the diversity of communities and individuals.

Work in a manner that reflects WellFort’s mission, values, and service delivery approach and operate as a role model to all staff.

Adhere to all applicable WellFort policies and procedures.

Maintain a flexible work schedule that accommodates the needs of the clients, community and the Centre.

QUALIFICATIONS

Three years’ experience within a community health setting.

Degree in a related field from a recognized community college or university is considered an asset.

An understanding of, and critical analysis of the determinants of health and social factors, such as power dynamics that affect individual, organizational and community health.

Strong communication and organizational skills to work with Management and front‑line healthcare staff to identify and prioritize business needs.

Excellent written communication and oral sk...