Client Solutions Manager

10 Corrine Ct, Vaughan, ON L4K 4T7, Canada

Job Description Posted Wednesday, February 25, 2026 at 8:00 AM

Lynden Healthcare is a leader in third-party logistics solutions for the healthcare industry, serving both human and animal health. We take pride in our work, knowing that providing dependable service can impact people’s lives. Lynden Healthcare is actively seeking a passionate and professional Client Solutions Manager to join our team at our Vaughan, ON or Guelph, ON location. The successful Client Solutions Manager will serve as a primary resource to clients within the healthcare sector. The responsibility of the Client Solutions Manager will be building management strategies for the client solutions department, managing team performance, and building strong relationships with clients. The expectation for the department of Client Solution is to provide exceptional service and solutions to support client business needs. This is accomplished through data analytics, preparing presentations, leading conference calls, identifying opportunities, resolving problems, and managing projects.

The Client Solutions Manager will also contribute towards our forward thinking and positive mindset to help grow our business and our culture.

About this position: Location: Vaughan, ON or Guelph, ON.

Duties and Responsibilities:

Strong team leader to manage client solutions team.

Lead, coach, and motivate the team to improve performance.

Develop and present department plan to executive team.

Reliable liaison between Lynden and the client base.

Promoting and representing Lynden with clients and within the organization.

Manage key performance indicators and identify continuous improvement opportunities.

Lead performance review meetings (KPI’S) with clients to ensure we manage and address issues.

Build-out and present quarterly business unit reviews (QBR’s) with designated clients.

Identify and present business cases to justify continuous improvement initiatives.

Work close with operational teams to ensure projects are managed from inception to execution.

Collaboration with analytics team to analyze client data and present information back to the client in a cohesive manner.

Understand and control business activity in accordance with the contract terms.

Maintain the client procedure manual (CPM) to ensure consistent application of agreed processes across the branches.

Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Primary escalation point for service related issues and will be responsible to ensure a quick resolution.

Skills Required:

Background in sales, customer service, operations, quality assurance (preferably servicing healthcare).

Dynamic personality able to effectively engage and influence a variety of audiences at all levels of business.

Business acumen, sound decision making, analytical and organizational.

Track record of building comfortable relationships based on trust and respect.

Collaboration participatory leadership, team building and highly developed organizational skills.

Exceptional account management and project management skills.

Excellent and effective abilities in both oral and written communication skills.

Highly developed critical thinking skills and ability to conceptualize and analyze problems.

Excellent problem solving, decision-making, planning and evaluation skills.

Ability to prioritize responsibilities, balancing client deliverables on multiple projects as well as internal obligations.

Strong negotiation and conflict resolution skills.

Demonstrated ability to relate easily to a variety of people from various and diverse backgrounds.

Proficiencies in Microsoft Office applications; Excel, Word, PowerPoint.

Education & Experience:

College or University degree in a related field.

Preferred Experience:

5 years of business-related experience.

Experience working in a 3PL, supply chain logistics or warehouse environment.

Why work for us? Lynden’s mission and values guide us to support each other and the communities we serve. Our original philosophy of putting the customer first, working hard, delivering quality, being the best, and having fun throughout still influences everything we do. When working at Lynden International Logistics ULC, you will gain access to a variety of perks and benefits:

Competitive salary ranging from $70,000 - $100,000 CAD. Please note, compensation may vary based on candidate skills and experience.

Medical, dental, disability, AD&D, and life insurance benefits.

Pension plan.

Paid sick days.

Access to our EAP (Resources for Living) to better support our team.

Years of service recognition awards.

Company picnics.

Lynden International Logistics ULC is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

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