Datacenter Operations Engineer (DCO) - Infrastructure Engineering

Datacenter Operations Engineer (DCO) - Infrastructure Engineering The Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end-to-end lifecycle of the server fleet, providing cloud solutions and various infrastructure services that are scalable and reliable.

Responsibilities

Work within a ticketing system in support of the server fleet.

Be the first point of contact for break-fix technicians.

Prioritize ticketing queues and work to resolve escalations.

Perform power cycles, troubleshooting, and replace failed components.

Physically assist in moving and installing equipment.

Assist in projects such as adding new capacity and working on retrofits within the Datacenter.

Have a strong desire and capability to learn, grow, and develop new skills.

Participate in an on-call rotation.

Establish strong working relationships with various internal teams and external partners.

Assist with inventory and asset management.

Work with physical security and EHS teams to support site health and compliance.

Qualifications

Technician Degree or equivalent professional experience/certification in Engineering.

Knowledge of Linux and server hardware repairs.

Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.

At least three years of experience supporting IT equipment or related technology.

Location:

Singapore

Team:

Global Operations

Employment Type:

Regular

Job Code:

6SCV

About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico, as well as platforms specific to the China market such as Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life – a mission we work towards every day.

Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

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