Salesforce Platform Lead Sales

Overview

We are seeking a talented and driven

Salesforce Platform Lead

to join our growing Business Technology (BT) team. The role will interact with Sales business leaders and stakeholders to analyze current process pain-points, proactively propose solutions, challenge existing processes, and bring fresh ideas to ensure CRM processes are streamlined, efficient and automated to support scale. This position will work on understanding and analyzing business requirements and design scalable solutions to meet business objectives. As the lead for the Sales domain, you will also manage a team, develop technical experts for the products they support, plan and manage workload, and build relationships with global sales technology users/stakeholders and other business groups. Responsibilities

Deliver across a program of both continuous improvement and enterprise-wide CRM projects that support Sales Develop end-to-end solutions by analyzing business processes, objectives, and KPIs Maintain focus on the CRM/ERP integration landscape (CRM to SAP middle-tier), understanding Finance needs for CRM data and reporting Collaborate with senior business partners, cross-functional Scrum teams, data stewards, project management, prioritization councils, procurement, IT security, SOX and other groups to ensure long-term viability of the platform and alignment to evolving objectives Prioritize initiatives with key stakeholders (cost-benefit analysis) to gain mutual agreement on impactful changes Oversee system compliance with regulatory controls such as SOX and Data Privacy, and internal security policies Align priorities, unblock issues, and manage escalations Monitor platform usage and adoption metrics to measure success Cross-Functional Collaboration: Partner with marketing, sales, and BT teams to develop strategies supporting both marketing and sales objectives, ensuring marketing initiatives align with sales needs and workflows Qualifications

In-depth understanding of Salesforce Strong understanding of the Lead to Order cycle (Opportunity pipeline management and Contract Lifecycle Management) and Order to Cash processes (ERP integrations) Strong analytical, problem-solving, and presentation skills; ability to work under pressure across a diverse project portfolio Broad view across System and Application Architecture, Data Architecture, Integration Architecture and Development & Deployment Architecture Excellent communication and interpersonal skills to work effectively with technical teams and business stakeholders Advanced framing skills for presentation and communication at all levels of the organization Salesforce Architecture certifications; CTA is a plus About MSCI

MSCI is an equal opportunity employer. We are committed to creating an inclusive environment with equal opportunities for all. If you require accommodation during the application process, please email Disability.Assistance@msci.com. Note: MSCI does not accept unsolicited CVs/resumes. This posting reflects current opportunities and is subject to change.

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