Senior Manager, Retail Communications

Job ID :282976 Job Type :Full Time Function :Retail Operations Address :160 Bloor Street East, 11th Floor, Toronto, ON Working Model :Hybrid Vacancy Status :This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow‑up? As Senior Manager, Retail Communications, you’ll shape and execute the strategic vision for retail communications across the organization, driving alignment from the executive level to the store floor. The work you do will impact beauty every day, as you elevate communication standards, fuel innovation, and ensure messages support business priorities, change initiatives, and operational excellence. You’ll lead a passionate, high‑performing team and collaborate cross‑functionally—including with our US partners and Canada Employee Engagement teams—serving as a key connector between senior leadership and retail teams. Together, you’ll create forward‑thinking communication solutions that keep our retail community informed, inspired, and united in beauty.

What You’ll Do: As Senior Manager, Retail Operations Communications, you will set the strategy and lead the execution of how information flows to our stores—ensuring communications are clear, engaging, timely, and drive strong retail execution. You will:

Define and lead the retail communications strategy and roadmap in partnership with the Director, Workforce Planning & Retail Communications, aligning store communications to business priorities, culture, and Sephora’s brand voice.

Oversee end‑to‑end retail communications workflows, from intake and content development through approvals, scheduling, publishing, and execution, ensuring clarity, accuracy, and consistency.

Own the retail communication and task management platform, driving effective task assignment, messaging, reporting, and continuous optimization of the tool.

Lead and develop the Retail Communications team, setting clear expectations, ensuring accountability to operating models and SLAs, and delivering high‑quality, execution‑ready content for stores and retail leadership.

Partner closely with regional leaders and store managers to enable effective two‑way communication, ensuring field feedback informs future communications and priorities.

Design compelling, best‑in‑class storytelling that engages store teams, brings strategy to life, and is delivered through the most effective channels within brand guidelines.

Drive cross‑functional engagement and culture‑building initiatives, including Town Halls, Retail Conferences, and other in‑person and virtual forums as the business requires.

Lead change and crisis communications, managing urgent, sensitive, or complex messaging to ensure clarity, alignment, and confidence in times of change.

Embed a continuous improvement mindset, identifying gaps and opportunities in processes, platforms, and content, and partnering proactively with stakeholders to design solutions.

Design, document, and uphold the operating model for Retail Communications, maintaining tools, processes, and documentation while holding the team accountable to standards.

Own reporting, analytics, and insights, including volume forecasting, readership, execution metrics, and annual benchmarks, translating data into clear actions and recommendations.

Manage internal administrative operations, including shared inboxes and ticket resolution, ensuring service levels are met and stores receive timely, effective support.

Coach, mentor, and grow team members, supporting career development, strengthening engagement and retention, and contributing to Sephora’s broader talent pipeline.

What You’ll Bring:

5+ years of experience leading fast‑paced, multi‑tiered retail or field communications in a corporate or professional environment

3+ years of people leadership experience, with a proven ability to develop, coach, and lead high‑performing teams

Exceptional communication and storytelling skills, with strength across written, verbal, and presentation formats

Strong editing and copy‑editing expertise, with a high bar for clarity, accuracy, and consistency

Advanced proficiency in Microsoft Office, particularly Word (templates, styles, formatting), Excel, and PowerPoint; working knowledge of Adobe Acrobat

Strong analytical mindset, with the ability to measure communication effectiveness, interpret data, and adjust strategies accordingly

Experience using internal communication and workflow platforms to manage content, tasks, and reporting

High level of initiative, adaptability, and integrity, with a constructive, solutions‑oriented approach to challenges and stakeholder negotiations

Excellent organizational and time‑management skills, with strong attention to detail in a high‑volume environment

Demonstrated commitment to client service standards and supporting field teams with timely, actionable communications

Openness to feedback and a continuous‑improvement mindset, actively applying learnings to elevate performance

Ability to learn quickly, navigate ambiguity with confidence, and take ownership in evolving or complex situations

What You’ll Get:

Caring Community.

You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.

Fulfilling Path.

Your career glow‑up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.

Meaningful Work.

As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

Wealth.

We’re passionate about pay equity and transparency. The compensation ranges between

CAD$126,400.00 - CAD$141,000.00 , plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non‑discriminatory, legitimate business factors relevant to the position and/or location.

Health.

Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well‑Being@Sephora program to support your mental, financial, physical, and social well‑being.

Balance.

You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.

Growth.

A career glow‑up is built into every role, with access to training and development, as well as tuition reimbursement.

Perks.

Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.

Support.

Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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