Global Technical Service Engineer

Company name: Epiroc Canada Inc. Date of posting: Feb 20, 2026

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With groundbreaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Örebro, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

Benefits

Competitive wages and annual employee bonus and incentives.

Family‑friendly benefits package.

Company matching group retirement savings plan.

Paid vacation and sick time.

Fleet vehicles and travel allowances.

Support for relocations.

Employee perks and discounts.

Trades apprenticeships.

Support for growth, training and education.

Progressive flexible work arrangements.

Employee social engagement activities and Company‑sponsored events including fundraising, family, and community involvement.

Sustainable employment and growth.

Job Title Technical Service Engineer

Work Model Onsite Model

Responsibilities

Provide technical support through available channels.

Conduct technical training.

Perform First on Market start‑ups (FoM).

Perform installation where applicable.

Engage in Product Safety related work.

Lead / handle duties within Continuous Product Improvement (CPI).

Lead / conduct / take part in machine testing and verification.

Secure machine serviceability and user friendliness.

Be a project contributor and subject matter expert.

Warranty handling where applicable.

Create and maintain technical training material and media.

Create instructions related to Technical Service News Bulletins (TSNBs).

Review machine specific manuals.

Include internal Epiroc system specific instructions.

Review Standard Operating Procedures (SOP).

This position requires extensive international travelling.

Assist in securing product and application competence among colleagues.

Set up and execute technical support plans in order to secure customer satisfaction.

Pick up and utilize synergies between relevant functions related to products.

Knowledge / Education

Technical university degree or equivalent experience.

Skills / Abilities

Service minded with a humble attitude.

Analytical and experienced in troubleshooting.

Drive for innovation and product development.

Drive to develop own personal and professional skills.

Social communication and networking skills with a result driven mentality.

Excellent skills in English both verbal and written.

Administrative and report writing skills.

Well organized and structured with an ability to work independently as well as in teams.

Good application and technical knowledge.

Good technical understanding of the Epiroc product portfolio, underground and/or surface.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non‑Canadians who are eligible to work in Canada.

Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com.

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