Senior Director, Digital Solutions - Transaction Banking

* Leading the strategic planning, execution, and funding of all payment platform initiatives to drive growth, innovation, operational effectiveness, and market competitiveness, ensuring alignment with client needs, stakeholder expectations, and CIBC's risk appetite.* Developing, enhancing, and launching enhancements to our payment platforms by leveraging market insights, stakeholder feedback, and performance analysis to ensure competitiveness, client relevance, and effective go-to-market execution aligned with Transaction Banking objectives.* End-to-end product management by owning business objectives, driving exceptional customer experiences, strategically managing performance, prioritizing enhancements, aligning cross-functional teams, and ensuring accurate financial reporting.* Ensuring our platforms comply with all regulatory and internal requirements by proactively identifying gaps, coordinating remediation activities, and partnering with governance and compliance teams.* Developing and managing pricing strategies, monitoring financial performance, ensuring competitiveness, and driving operational efficiencies to maximize profitability and client adoption.* Leading, developing, and managing teams to achieve business objectives, foster employee engagement, ensure alignment with CIBC priorities, and uphold performance, compliance, and talent management standards.* Building and managing strategic relationships and cross-functional collaborations with internal and external partners to ensure superior client experience on our payment platforms, industry alignment, and achievement of business growth objectives.* Lead and participate in ongoing strategic business plans and business cases to ensure payment platforms meet our client’s needs, deliver superior platform experience, ensure they maximize performance, growth and overall market share, are designed to be operationally effective and are align with our bank’s overall risk appetite.* Drive execution of key business objectives, revenue, profit, and market share targets, while enhancing sales effectiveness and operational efficiency of payment platforms.* Lead and support development of a comprehensive and strategic roadmap that delivers innovation and enhancement in alignment with payment and segment strategies and provide CIBC with a competitive edge on our payment platforms.* Work with internal and external stakeholders to define and execute on roadmap factoring in people change management, infrastructure, resourcing, delivery timeline and required funding.* Lead and participate in annual enterprise funding planning to ensure roadmap is appropriately funded to enable and deliver planned launches and enhancements.* Build out a systematic “factory like” approach to deliver superior platform experience, process and product improvements and regulatory changes* Build and maintain deep product experience by staying informed on key industry trends on digital solutions, payment platform, product innovation and client experience.* Drive ongoing review and analysis of performance and market positioning to ensure our platforms remain competitive and relevant.* Embed an ongoing feedback circle from our clients and key stakeholders across the value chain that will enable team to respond to ongoing market circumstances, with a deep focus on client journeys and user experience to deliver superior client experience.* Identify, recommend, design and implement product and platform enhancement opportunities that align to client and stakeholder feedback and meet Transaction Banking objectives by assessing cost-benefit, customer experience impact, performance, and impact on target segments.* Own, develop and execute on Go-To-Market plans for new enhancements through defining clear value prop, supporting collateral, updates for impacted processes and procedures and required training for frontline and support team.* Take full ownership of all aspects of the business, consistently striving to surpass business objectives and deliver exceptional client experience.* Maintain and communicate compelling value propositions and strategies through product collateral, and stakeholder engagement and training* Accountable for platform performance by strategically managing and analyzing KPIs, market trends, and the competitive landscape on an ongoing basis.* Maintain and prioritize product backlog to ensure appropriate and timely platform enhancements* Ensure alignment with key support teams including Payment Products, Client Onboarding and Service, Production Support, Technology and Operations to ensure all processes and procedures are aligned to deliver optimum client onboarding and maintenance.* Support the preparation of monthly, quarterly, and annual financial forecasts, ensuring accurate and timely reporting.* Effectively manage teams by fostering strong employee commitment to the organization, the team, and their individual roles.* Lead, motivate and coach on an ongoing basis. Identify gaps and develop action plans to achieve optimum performance results* Apply the Bank's performance management system to employees, including establishing goals and objectives, assessing skilled knowledge gaps, allocating resources to achieve objectives and close gaps, assessing personal effectiveness, and reviewing and recommending base and variable pay.* Set clear context when assigning work, ensuring that each team member’s responsibilities align with the business unit’s priorities and CIBC’s overall objectives.* Ensure all employees are knowledgeable on platforms, products delivered via platforms, web site and offers* Build team and individual capabilities by offering development opportunities such as job shadowing, special projects, and targeted training.* Manage performance by delivering fair and constructive feedback, both formally and informally, and by identifying and removing barriers to success.* Ensure compliance with all policies, standards, guidelines, and controls by applying them consistently and transparently, so employees understand expectations.* Hire and place the right talent in the right roles to align individual strengths with job requirements and business unit goals.* Collaborate with the business leaders within the Transaction Banking including Cash Management Sales, Payment Products, Client Onboarding and Support, Strategy and Business Management, and Business Applications to ensure alignment for platform enhancements and support.* Work closely with key partners across supported partners in Small Business (Business Banking), Private Banking, Commercial Banking, and Large Corporate (Capital Markets), internal stakeholders in Production Support, Technology, Contact Centre, Legal, Finance, Compliance, Treasury, and Risk Management.* Build strong partnerships with external vendors such as platform providers, third party payment and data service providers, payment associations, credit bureaus and others.* Build sufficient industry market expertise across the team to effectively establish the role as a trusted strategic partner in the industry who is called upon by customers and industry market groups to provide advice and guidance that impacts the overall business direction, resolving issues and inquiries as necessary. The team is to actively relationship manage key industry market influencers and leaders, both current and future.* Develop viable business strategies to assist line personnel in achieving an increased share of the strategic niche market, participating in the development of the recommendation of short and longer term marketing plans including preparation and monitoring of business acquisition objectives.* **You can demonstrate 5 to 10 years of work experience** and deep product knowledge of critical payment products and reporting delivered through business platforms including Wires, ACH, EFT, Bill payments, e-Transfers, Information Reporting, and Credit Card reporting.* #J-18808-Ljbffr