CPIC Unit Supervisor

The Edmonton Police Service is seeking an experienced highly motivated individual to fill the challenging position of CPIC Unit Supervisor. This is a critical leadership role responsible for ensuring the effective, 24‑hour delivery of CPIC services that support frontline police operations and partner agencies. We are seeking a highly capable and motivated leader to supervise a large team responsible for high volume, time sensitive data entry, warrant processing, and communication of information through specialized police databases. This position performs supervisory work and independent specialized assignments that require strong confidentiality, judgment, initiative, and organizational skills. We are looking for someone that is comfortable making decisions, thrives in a structured environment, and enjoys leading and developing others. This person should be able to build strong working relationships and contribute to positive team culture.

Key responsibilities of this position include:

Provide leadership and oversight for the CPIC Unit, ensuring consistent, high‑quality 24‑hour service delivery.

Supervise and support Team Leaders and a large group of CPIC Operators, including scheduling, assigning work, coaching, performance evaluations, constructive feedback that supports employee growth. and attendance management.

Ensures unit objectives and goals are implemented and remain aligned with the EPS, Branch and Division strategic priorities as set out by the management team.

Supervise and mentor CPIC employees through interpreting regulations, problem solving, and maintain composure when handling difficult situations, to ensure professionalism and quality customer service.

Perform workflow and process reviews to create clarity and efficiencies to ensure CPIC functions are maintained to National CPIC standards and ensure high accuracy in a high – pressure environment.

Provide leadership through fair, consistent and clear communication.

Participate in the review and development of unit policies, procedures, and standard operating guidelines and ensure training programs, reference materials, manuals, and operational protocols for the Unit are maintained.

Ability to delegate effectively and fairly with support and clarity.

Strong verbal and written professional communication skills with an aptitude to explain and create documents that support understanding of complex procedures.

Create, maintain and report on Unit performance measures to the Branch’s leadership team.

Maintain staffing levels through participation in hiring processes and complete operational evaluations to support adequate coverage for continuous service delivery.

Perform other related duties.

Qualifications:

Completion of the twelfth (12th) school grade.

A minimum of five (5) years of progressively responsible experience in an operational police, court, or related environment.

A minimum of two (2) years experience in the supervision of a moderate to large operational or administrative support unit.

Completion of a CPIC training course.

Strong leadership qualities, able to make sound decisions, use good judgment and identify priorities in a high-pressured environment.

Excellent interpersonal communication (oral and written), and teamwork skills.

Experience in using Adobe and Microsoft Suite of tools (Word, Excel, Outlook, Teams).

Experience in developing procedures and processes to support policy.

Experience managing overtime, staffing and scheduling.

Experience conducting Audit reviews and addressing compliance/error gaps.

Experience handling sensitive and confidential information.

Experience supporting Organizational change through participation in projects and reviews.

Completion of a certificate program from an approved business school/college will be considered an asset.

Applicants may be tested.

Hours of Work: 40 hours per week, Monday - Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

Salary Range: 21B, Salary Grade: 017, $34.315 - $43.102 (Hourly), $2,745.20 - $3,448.20 (Bi-Weekly), $71,649.72 - $89,996.98 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General:

The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.

We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.

Please include a current resume and a cover letter with your online application.

The option to work remotely is not available at this time.

As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance.

Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by the Human Resources Division.

Applicants may be tested.

Applicants who have completed post‑secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS) (https://www.alberta.ca/international-qualifications-assessment.aspx) or another recognized Canadian credential evaluation service.

For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada (https://canalliance.org/en/default.html).

Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s educational qualifications.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.

All of these agreements promote labour mobility between the Provinces.

Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: CZ

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