Administrative Assistant – Customer Service and Accounting

Description of Responsibilities

The successful candidate will be responsible for the following duties:

Customer Service and Communications

Answer company phone calls and emails

Provide professional and courteous customer service

Receive, screen, and forward inquiries to the appropriate parties

Handle complaints and resolve problematic situations with diplomacy

Conduct follow-ups with clients

Billing and Accounts Receivable

Prepare and issue invoices

Monitor payments and accounts receivable

Communicate with clients regarding payment reminders

Maintain up-to-date financial records

Collaborate with management on administrative follow-up

Research and Procurement

Research materials and suppliers

Request quotes and compare pricing

Track and follow up on orders

Maintain records of purchases and suppliers

Marketing and Social Media

Manage the company’s social media accounts

Publish promotional and informational content

Respond to online messages and comments

Assist in developing marketing strategies

Update digital platforms and advertisements

General Administration

File and organize company records

Manage administrative documentation

Prepare documents and reports

Provide administrative support to management