Collection Officer

Job Details Job Type: Full-Time Vacancy Status: This posting is for an existing vacancy Target Salary Range: $56,000 - $66,000

Description The Collection Officer is responsible to ensure that all collection activities are carried out in a timely manner which includes facilitating the movement of information between branches, call centres and Up Level and ensures the adherence to the outsourcing contract. The Collection Officer will provide support to our external legal counsel by preparing power of sale assignments and repossessions. The incumbent will ensure the timely and accurate administration of bankruptcies, consumer proposals, posting of collection agency billings, dividend cheques, processing all related functions in relation to garnishments, and other recoveries. The Collection Officer is responsible to ensure the secured and unsecured portfolio risk is mitigated.

Scope of Position The Collection Officer is responsible to ensure that all collection activities are carried out in a timely manner which includes facilitating the movement of information between branches, call centres and Up Level and ensures the adherence to the outsourcing contract. The Collection Officer will provide support to our external legal counsel by preparing power of sale assignments and repossessions. The incumbent will ensure the timely and accurate administration of bankruptcies, consumer proposals, posting of collection agency billings, dividend cheques, processing all related functions in relation to garnishments, and other recoveries. The Collection Officer is responsible to ensure the secured and unsecured portfolio risk is mitigated.

Key Accountabilities

Oversees the administration as relates to power of sales, foreclosures and vehicle repossessions

Oversees the timely and accurate administration of bankruptcies, consumer proposals, posting of collection agency billings, dividend cheques, garnishments and other recoveries.

Analyzes trends (internally and externally) and makes recommendations

Provides support in the preparation of yearly and monthly reports as relates to collection matters

Support to branches and call centre in Collection related matters

Provides support to the Manager and Team Lead in regard to the department’s general operations and inter-departmental initiatives

Dealing directly with internal and external clients

Contacts

Employees of Alterna

External third-party providers

Government agencies

Qualifications/Knowledge/Skills

Bilingualism (English & French) asset

Business degree from College or University, coupled with a minimum 3 to 5 years of experience in a similar role or experience in lending within a financial institution. (equivalent combinations of education and experience may be considered)

Advanced word processing and spreadsheet skills

Good knowledge of credit, with lending experience a definite asset

Familiarity with the various legislation (includes but not limited to Bank Act, Caisse Populaire and Credit Union Act, Bankruptcy and Insolvency Act, Collection Agencies Act, Privacy Acts, Consumer Protection Acts) an asset

Competent technical abilities with respect to collection legislation and Bankruptcy and Insolvency Act

Competent technical abilities with respect to the mortgages act and power of sale and foreclosure provisions contained therein

Key Skills And Abilities

Proven ability to communicate (written and orally) at all levels- internally and externally

Proven ability to work under pressure and meet deadlines

Analytical and problem-solving skills

Ability to manage change

Ability to work independently in an accurate manner with proven attention to detail

Proven ability to multi-task

Strong negotiation skills

Exhibits a strong work and service ethic and conduct.

About Alterna Savings Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working At Alterna We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

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