Web Application Support Specialist

Salary Range: $57,500.00 To $76,000.00 Annually

Position Overview – Web Application Support Specialist Love learning systems? Enjoy helping people? Want to be the go‑to expert? Logikor is hiring a Web Application Support Specialist to own and support key web applications used by our teams and customers. You’ll be the first person users turn to—and the voice that helps improve how our applications actually work.

Job Duties

Own and master assigned web applications—features, workflows, and integrations

Provide Tier 1 support: how‑to questions, navigation help, and basic troubleshooting

Reproduce issues, document clearly, and escaleate to Tier 2/3 when needed

Create and maintain KB articles, FAQs, and quick user guides

Spot recurring issues and suggest UX, training, or process improvements

Support onboarding, training, and post‑release testing

Ensure access and usage meet security and compliance standards

Partner with IT, Operations, and Super Users to improve the user experience

Qualifications

1–3 years in application support, help desk, or customer service

Strong ability to learn web applications quickly and independently

Clear communicator with solid problem‑solving skills

Experience with Jira or similar ticketing tools (preferred)

Experience supporting SaaS or in‑house applications

Logistics or supply chain experience is a plus

Interest in automation or process improvement is a bonus

Additional Information

Employee Family Assistance Program.

RRSP Program with Company Match.

Yearly Clothing Allowance.

This position is a hybrid role.

Company Overview Logikor prides itself on an open‑door philosophy; all Team Members are encouraged to openly share ideas, opinions & thoughts openly. We are committed to providing a safe, healthy, and enjoyable atmosphere for our team and we strive to provide meaningful careers and work/life balance through competitive compensation, leading‑edge technology, comprehensive benefit packages and a culture built on creativity and collaboration. Logikor is an 10‑time winner of Top Fleet Employers from Trucking HR Canada, 2021 winner of the HR INNOVATOR award and multi‑time Platinum Safety Award winner from Northbridge Insurance.

Logikor is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are contacted to arrange for an interview, please advise us if you require accommodation.

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