Director of Retail

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Levy Canada?

Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.

From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.

Job Details The Director of Retail Operations develops and reviews standard operating procedures; policies and operational guidelines to ensure customer satisfaction and employee productivity across the seasonally activated market, and complete management of training/development and education of retail staff in all retail locations. Core responsibilities revolve around the operational leadership for RBC Canadian Open, and the CPKC Women's Open, and oversight of the totality of revenue generating opportunities, including e-commerce, for our Golf Canada partnership.

This individual will exercise significant authority over inventory management to ensure proper distribution levels and the satisfaction of monthly sales objectives for all company retail locations.

The salary range for this position is $95,000 to $105,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

Job Summary Now, if you were to come on board as our

Director of Retail Operations , we’d ask you to do the following for us:

Drive financial profitability through department reporting, yearly budgeting, as well as monitoring daily spends

Oversee purchasing of merchandise for retail operation with attention to product mix, responsible inventory levels, and turnover

Build and maintain strong relationships with Golf Canada, vendors, partners, colleagues, and guests. Be receptive to feedback and coaching from different outlets

Able to create and execute marketing initiative and directives in‑venue, e‑commerce, and within the market. Direct team to plan and execute off‑site events or incremental locations

Oversee and uphold visual presentation standards at all locations

Review business with retail leadership consistently and discuss action plans to drive results. Establish a plan for reversing negative sales trends. Understand and create awareness for the factors that impact sales volume

Oversee P&L’s, approve all expenses, and hold team accountable to Variable Labor and end of Month COS

Work with client on approvals for high‑level expenditures surrounding CapEx

Conduct regular meetings with Management and Golf Canada to ensure communication is shared throughout the team at all levels

Drive e‑commerce sales, marketing, inventory availability, creative, analytics, and customer service. Remain flexible on current trends and creativity to adjust plans in a moment’s notice

Plan and execute client store specific events based on the promotional calendar to drive business

Recruit, hire, train, and teach direct management reports as well as hourly associates. Construct a strong team based on personal strengths and abilities while keeping everyone accountable for job responsibilities and roles

Hold strong attention to detail, ability to problem solve, openness to collaborate and communicate, build positive culture, as well as a driven attitude to as aspects of the position

Implement, execute and follow up on operational and safety policies & procedures

Think you have what it takes to be our

Director of Retail Operations ? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

Minimum of 2 years of Store Director or GM level retail management experience OR 2 years of Multi Unit Management Experience

Bachelor’s Degree preferred

Ability to work long hours and have a flexible schedule to meet the needs of the business. This position will require the ability to work weekdays, evenings, weekends and holidays surrounding event schedule

Ability to travel to future tournament sites, tradeshows, and special events

Previous experience with retail systems, such as Retail Pro, Retail Cloud, WFM scheduling and others

Strong leadership skills with the ability to coach, mentor, and motivate staff and sales service team.

Minimum 5 years’ experience in retail, hospitality, or related field

3 Years of Inventory and P&L management experience required

Able to communicate effectively with internal teams, clients, and guests

Able to keep clients abreast of all retail related initiatives/concerns

English reading, writing, math, and computer skills required

Experience with hard and soft lines of merchandise

E-commerce experience in preferred but not required

Buying experience is preferred but not required

Ability to stand/walk long hours (8+ hours/day) and ability to maneuver around sales floor, stock room, and office

Lifting of heavy objects (30-50 lbs.) on a semi-regular basis

Frequent stretching, reaching and bending

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.

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