Lead Technical Security Analyst (Global Security)

Job Description Lead Technical Security Analyst

What is the opportunity? As the

Lead Technical Security Analyst , you will be responsible for providing technical support for services supported by our provisioning pillar across RBC & its subsidiaries within the Identity & Access Management team, with a focus on passwordless authentication (Secret Double Octopus), RSA Token, and Microsoft Entra ID. You will be responsible for the day‑to‑day incident response, knowledge management, coordinating & reporting on various key IAM controls, and assisting on automating existing manual processes, while partnering with architecture, security, and other application teams.

Looking for a strong individual who will have the opportunity to build on the current team's skillset & expand it to further support RBC & its subsidiaries by coordinating, developing, leading, communicating and executing activities to ensure objectives are accomplished accordingly on time.

What will you do?

Provide technical support for select catalog items supported by the IAM Access Request Provisioning team, with a focus on passwordless authentication (e.g., Secret Double Octopus), RSA Token, and Microsoft Entra ID

Act as subject matter expert for passwordless journeys, including enrollment, recovery, and step‑up authentication across web, mobile, and desktop channels

Monitor, triage, and resolve incidents while looking into innovative ways to solve & troubleshoot existing problem, including on‑call participation for production issues impacting login and access

Perform root‑cause analysis for complex authentication and access issues, documenting findings and implementing preventive measures

Continuously identify potential issues, conflicts, and risks

Create and maintain dashboard, knowledgebase and service catalog of supported items on an ongoing basis

Support, maintain and execute daily, weekly & monthly reporting processes and procedures ensuring data accuracy and business service level agreements are met

Coordinate, report & take appropriate actions on various key IAM controls across RBC and its subsidiaries

Analyze usage metrics and feedback to optimize user experience and adoption of passwordless authentication

Mentor junior analysts and provide technical guidance on IAM tools and support processes

Collaborate and contribute on cross‑functional enterprise initiatives and manage the effective implementation of assigned deliverables

Establish strong working relationships within the team and across business units & platforms to build influence and impact with key business partners

What do you need to succeed? Must-have

5+ years’ experience in IAM, security operations, or systems support roles with hands‑on responsibility for authentication platforms

Direct experience supporting passwordless or strong MFA solutions (e.g., RSA Token, Secret Double Octopus, Entra ID)

Strong knowledge of IAM concepts such as identity lifecycle, RBAC, least privilege, and SSO

Proven experience supporting Microsoft Entra ID, RSA Token and Active Directory in an enterprise environment

Previous experience working with ServiceNow and other data visualization/business insights tools, such as Tableau

Strong troubleshooting skills across web, mobile, and endpoint environments

Scripting or automation capability (PowerShell, Python, or similar) to streamline IAM operational work and reporting

Strong technical writing aptitude with demonstrated ability in written and oral communication skills along with strong presentation skills

Strong critical thinking, analytical and problem‑solving skills with attention to detail to consistently meet high quality standards while handling a variety of tasks and deadlines simultaneously

Experience working in ITIL processes - incident, problem, and change management processes

Experience in providing reporting solutions with the ability to work independently as well as within a team environment

Nice-to-have

Hands‑on experience with specific passwordless vendors (e.g., Secret Double Octopus, Beyond Identity) in production environments

Experience with identity governance tools (e.g., SailPoint)

Background in data analysis or dashboarding (e.g., Power BI, Tableau, SQL) for IAM metrics and service health reporting

Relevant certifications: CISSP, CISM, CIAM, vendor‑specific IAM/passwordless certifications, or cloud security certifications

Experience with data science methodologies

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high‑performing team

A world‑class training program in financial services

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Access to a variety of job opportunities across business and geographies

Job Skills

Access Management

Active Learning

Adaptability

Application Security

Artificial Intelligence (AI)

Authentication

Big Data Analytics

Change Management

Collaborating

Communication

Critical Thinking

Customer Service

Cyber Security Management

Data Analysis

Decision Making

Detail‑Oriented

Group Problem Solving

IAM Tools

Information Security

IT Incident Management

IT Standards

Lifelong Learning

Long Term Planning

Microsoft Excel

Additional Job Details Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-20

Application Deadline:

2026-03-10

Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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