Job Description
Position Responsibilities:
Identify and evaluate solutions to system issues or opportunities to improve on current technical strategies.
Provide Development for IT inspired change requests (nonfunctional).
Keep production systems up, monitor, handle and address alerts.
Part of On-Call Support rotation.
Provide support and coordination of sophisticated infrastructure changes.
Investigate root cause and work towards elimination of production interruptions.
Liaison with other Manulife teams and vendors for production incident handling.
Recommend areas of improvement to infrastructure, application, and/or processes to prevent or mitigate future failures.
Supervise for overall System Availability and Response Times.
Review current software framework to identify defects and opportunities to improve performance and stability.
Build user documentation to facilitate ongoing maintenance and support.
Coach and guide other team members as required.
Supervise on the ongoing performance of the business systems regarding root cause elimination errors and end user experience. Apply well‑adapted coding practices to enable agility and delivery of high quality code and guide other team members as required.
Required Qualifications:
5+ years of hands‑on back end development experience in multiple IT projects, with dynamically increasing responsibility
Work experience in data integration projects using modern patterns including batch, APIs, Web Services, and message/event
Hands on experience with database design and development experience. MS SQL, Postgres,
Acquainted to Pivotal Cloud Foundry (PCF) or Azure Kubernetes Service (AKS)
Familiar with batch job schedulers
Comfortable with finding open‑source solutions
Exposure to Azure or AWS cloud and Microservices concepts
Excellent diagnostic, analytical and problem‑solving skills.
Experience in SDLC and Agile methodology for project development, participating in all phases of the project.
Good interpersonal and communication skills.
Working experience in Services development using JAVA, Node JS or .NET Technologies (.NET Core, ASP.NET, C#) or similar technologies
Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and method
Preferred Qualifications:
Familiarity with continuous integration, test driven development and automated testing.
Experience working in a financial services firm.
Experiments with emerging technologies and understanding how they will affect what comes next.
React, Modern JavaScript
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location: Waterloo, Ontario
Working Arrangement: Hybrid
Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
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