Director of Sales

Company Description Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold roomsand a newly renovated lounge are ready to accommodateguests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Job Description What is in it for you:

Wonderful company culture – our colleagues are at the heart of all we do

Excellent training with the opportunity to build a successful career

Career development opportunities with national and international promotion opportunities

Learning programs through our Academies designed to sharpen your skills

Ability to make a difference through our Corporate Social Responsibility activities

Employee benefit card offering discounted rates at Accor properties worldwideand additional benefits for Fairmont and Raffles colleagues

Exclusive Employee and Friends & Family Discounts at Fairmont Empress

Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler

Complimentary meal during your shift through our Colleague Dining Program

Complimentary uniform laundering

Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision.

Complimentary counseling, wellness sessions, financial and family planning through our Employee Assistance Program

Access toour company-matchedDefined ContributionPension Plan(DCPP)

Opportunity to develop your talent throughcoaching andour Leadership Mentoring Programs

Opportunity to participate in our Leadership Incentive Program

Sales incentive Plan

Competitive salary starting at $98,000

What you will be doing: Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:

Provide strategic leadership to the sales team and mentor direct reports

Assisting in the development of sales strategies and overseeing the execution of plans and tactics to increase direct revenue across all segments

Ability to set goals and ensure that the team consistently deliver on goals that are set

Work closely with the Director of Sales & Marketing and assist with the budget, marketing plans and special projects

Analyze market trends and competitor activities to identify new business opportunities

Ensure seamless communication between the sales team and other hotel departments

Participate in industry events and networking opportunities to enhance the hotel's visibility

Conduct site visits, sales trips, and FAM trips to promote hotel products and services

Assist in recruiting, selecting, and training new sales team members

Handle high-level client negotiations and resolve complex customer issues

Strong knowledge of the Group segment (primary) Transient, Tour and BT markets (secondary)

Work closely with the Fairmont Global Sales team and leverage all Corporate resources

Qualifications Your experience and skills include:

Proficiency in organizational planning, implementation and the ability to successfully manage multiple projects simultaneously

Minimum of five years hotel sales management experience preferred

Bachelor’s Degree and/or Hotel Management Degree preferred

Must be results oriented with ability to be flexible

Ability to understand and interpret financial data

Positive attitude and supportive, team based approach towards the attainment of the hotel's goals

Ability to travel and work flexible hours and days

Working knowledge of Microsoft Office Suite of products

Working knowledge of Opera Sales & Catering a plus

Additional Information Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor: We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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