Senior Administrator ICS Cash Prep

What is the opportunity? The Investment Counsellor Services (ICS) Cash Preparation Group is a team of administrators responsible for the timely acceptance, validation and preparation of client instructions before delivery to the Cash Processing Teams for execution.

Job Description In this role, you will work proactively and collaboratively with other business units and client-facing teams to ensure delivery of positive, client-centric outcomes. Your role involves servicing an assigned group of accounts in accordance with client-specific desk operating procedures. It also requires investigation and queries relating to the processing of instructions by the ICs Cash Prep team. In addition, you will ensure that IC segment specific requirements are met as well as all related RBCIS policies and procedures.

What will you do?

Ensure timely and accurate acceptance, validation and preparation of client instructions before delivering to Cash Processing Teams

Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place

Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation

Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution

Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross training on accounts and bespoke processes

Share knowledge with team members to assist in the resolution of more complex problems

Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables

Validate client instructions against IC segment specific processes and procedures and identify instructions that fall out of normal scope for escalation

What do you need to succeed? Must haves:

Strong working knowledge/experience in the financial services industry, specifically in custody and IC client segment

Proficiency in MS Office including experience using and creating Excel macros

Demonstrated ability to work successfully in a fast-paced environment

Proven client service skills

Issues escalation and resolution skills

Ability to communicate effectively with stakeholders

Solid organizational and time management skills

Detailed oriented

Nice-to-have:

Knowledge of RBCIS internal systems, platforms such as TRUST, etc.

Experience in the financial industry

What’s in it for you?

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Flexible work/life balance options.

Opportunities to do challenging work.

Opportunities to take on progressively greater accountabilities.

Access to a variety of job opportunities across business.

Job Skills Client Centricity, Communication, Computer Literacy, Finance Industry, Operational Delivery, System Applications

Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-02-26

Application Deadline: 2026-03-12

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range The expected pay range for this position is:

$55,000.00 - $90,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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