Hospital Manager (Heatlhcare) Billing Experience | UP TO $8000 #HMA

Hospital Manager (Healthcare) Billing Experience | UP TO $8000 #HMA We are seeking a motivated Senior Manager / Manager to lead bill adjustment operations within Patient Financial Services. This role oversees billing accuracy, manages a team of customer liaison officers handling counter and email enquiries, and drives process improvements to enhance patient satisfaction and service excellence.

Key Responsibilities

Bill Adjustment & Governance

Lead the end-to-end bill adjustment process, including review and validation of documents, correction of billing discrepancies, and ensuring accuracy and timely closure

Ensure compliance with billing policies, governance requirements, and service-level agreements

Team Management & Service Delivery

Manage, coach, and support customer liaison officers handling walk-in and email enquiries

Ensure responses meet established service standards and turnaround times

Handle escalated and complex cases, ensuring prompt and effective resolution

Process Improvement & Patient Experience

Identify process gaps and inefficiencies, and drive continuous improvement initiatives

Streamline workflows to improve operational efficiency and patient experience

Collaborate closely with internal departments and stakeholders to resolve billing issues and enhance service outcomes

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