Senior Manager, Product Operations Management - IP Solutions (Job Req# 2026-062)

Senior Manager, Product Operations Management - IP Solutions (Job Req# 2026-062) Job Description Posted Friday, February 27, 2026 at 5:00 AM

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Job overview

Working with the Technical Product Manager (TPM) and product teams, the Senior Manager, POM helps manage and drive each project from concept through to a successful release to manufacturing and product launch to market

The POM is responsible for managing project timeline, budget, and agreed feature set. Liaise with the Manufacturing, Manufacturing Test Engineering, and Tech Support to enable smooth product sales & order process, build of required hardware/software products, and own product lifecycle support as well as tracking and respond to customer issues that have been escalated by TS to the Development.

Who you report to:

Director, IP Solutions

What we offer:

Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events!Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.

What the job is all about:

Project Planning Phase:

Follows, advocates, and helps implement the corporate NPI process

Works with other teams and POMs within HCS to identify dependencies, coordinate execution and product releases

Assists in identifying the resource and material costs/requirements for the project

Works with the project team to identify and mitigate risks - developing and documenting a risk mitigation plan

Works with the TPM and project team in developing the project schedules. POM owns the responsibility for creation and maintenance of project schedules

Responsible for entry and maintenance of all product information and data in SalesForce, Agile, and Max

Project Execution Phase:

Performs the scrum master role for product teams including facilitating standups, sprint planning and retrospectives, optimizing team velocity and swarming on issues

Maintains and tracks the project schedules

Assists the TPM, where required, in the coordination of project team development activities and for the effective follow-up - facilitating communication between individuals and teams.

Generates project meeting minutes (including action item identification, assignment and follow-up) as per the requests of the TPM.

Tracks all Development, Product Verification, Engineering Services and Manufacturing activities and identifies any potential project issues and challenges, including resource exposures or conflicts

Works with TPMs, MPMs, Manufacturing (including Scheduling, Test, and Procurement) in developing product BOMs for each level of all new products

Responsible for ensuring the timely delivery of required input to the Technical Documentation team

Responsible for providing communication on project status throughout the organization

Ensures that project status reports are generated on time as required

Release Phase:

Works with HCS MPM’s and TPM to define a product launch and deployment plan

Works with the MPM and TPM to coordinate and ensure training is provided for Technical Support, Commissioning, Sales Engineer, and Training team

Owns and manages the Product release checklist and is responsible for ensuring that all disciplines (manufacturing, Marketing, Developments, etc) follow through with and complete tasks required for a successful release

Product Lifecycle Management:

Works with the Technical Support and Development teams, via an escalation process, to ensure customer satisfaction by managing and tracking any product deployment issues - providing prompt and appropriate customer communications.

Tracks all field service issues and report on them internally as well as any required customer communications

Where necessary, consults with the Field Service Team, TPM and MPM’s to determine any necessary actions required to resolve customer issues and/or dissatisfactions

Responsible for maintenance (ECO, MCO, EOL, etc) of all manufacturing data for all released products

Responsible for monitoring and maintaining manufactured product costing and reporting any appreciable changes to TPM and MPM

Responsible for communication throughout the organization for all product updates and new code releases

Operation:

Works with the MPM and TPM to help develop and record the Strategic Product Line Roadmap

Provides support to entire product team on required purchases of materials, test equipment, and facility requirements

Who you are:

Knowledge of agile methodology and frameworks like Scrum, Kanban, XP, etc.

Ability to support teams in using practical, lightweight process frameworks.

Understand the basic fundamentals of iterative and incremental development.

Basic knowledge of software, hardware or FPGA development processes and procedures to understand team needs

Knowledge of techniques like: Continuous Integration, Test driven development, Continuous Testing, Pairing, Automated Testing

Know about the value of metrics and incremental delivery

Knowledge about tasks, priorities, backlog tracking, burndown metrics, velocity

Knowledge of PM tools and waterfall planning

Ability to lead a team and manage all performance discussions to develop employees and provide constructive feedback and coaching

Strong logistics and planning background

Post-secondary education

Familiarity with the product development process and the associated requirements of manufacturing

Scrum master certification an asset

Understanding of hardware design, schematics, BOM

Understanding of digital video, audio and associated audio standards a plus

Strong interpersonal skills with ability to work as part of a team or independently as required

Keen observational skills and problem-solving intuition

Organized and detail-oriented self-starter

Ability to learn new concepts quickly and work towards finding creative solutions to challenging problems

Minimum 5 years of managerial or relevant experiencewithin Product Operations Management.

Equity, Diversity & Inclusion

At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

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