Branch Manager

Branch Manager Type: In-Office, Full-Time

About Our Client Our client is a leading distributor in the industrial pipe, valve, and fitting sector, supporting contractors, engineers, and industrial operations across Canada. Known for their strong customer relationships and technical expertise, the organization delivers reliable products and solutions that support critical infrastructure and industrial projects.

With a culture built on integrity, teamwork, and respect, the company is committed to developing its people and providing opportunities for professional growth. This role offers an exciting opportunity for a hands‑on leader to drive branch performance, build strong customer partnerships, and contribute to the continued success of a well‑established industry leader.

Key Responsibilities As the Branch Manager, you will lead the overall operations and performance of the branch, ensuring exceptional customer service, strong sales performance, and effective team leadership while maintaining alignment with company policies and strategic objectives.

Branch Operations & Performance Management

Oversee the daily operations of the branch, ensuring activities are organized, directed, and evaluated in alignment with company policies and operational goals.

Monitor branch performance and implement strategies that improve efficiency, productivity, and customer satisfaction.

Maintain appropriate inventory levels by assessing stock requirements, coordinating with materials control, and overseeing regular inventory counts and reporting.

Sales & Business Development

Drive branch sales by developing new business opportunities while maintaining and expanding relationships with existing customers.

Prepare and communicate quotations, product specifications, and delivery timelines while ensuring accurate pricing and order fulfillment.

Proactively promote complementary or alternative products and leverage consultative selling techniques to maximize revenue opportunities.

Monitor market trends, competitive activity, and new product introductions to support sales planning and strategic growth.

Customer Service & Technical Support

Serve as a key point of contact for customers, resolving issues and providing expert guidance on product applications and technical specifications.

Ensure sales orders are received, processed, and entered accurately while coordinating with warehouse and logistics teams to meet delivery requirements.

Follow up on direct shipments, customer returns, and order fulfillment to ensure timely delivery and accurate billing.

Team Leadership & Staff Development

Lead, mentor, and motivate branch staff while fostering a collaborative and high-performance team culture.

Manage staffing levels by recruiting, interviewing, onboarding, and training employees as required.

Conduct employee performance reviews, provide coaching and development opportunities, and ensure clear expectations for team members.

Financial Oversight & Strategic Planning

Assist in preparing the annual branch budget and sales forecasts while monitoring financial performance against targets.

Analyze operational and sales data to identify opportunities for improvement and recommend corrective actions when needed.

Prepare and present reports related to sales performance, inventory levels, and operational metrics.

Compliance, Safety & Company Standards

Ensure compliance with all relevant legislation and company policies, including health and safety, employment standards, and payroll regulations.

Participate in the company’s health and safety program while ensuring all staff adhere to established safety guidelines.

Maintain confidentiality and uphold ethical standards in all business activities.

Qualifications To succeed in this role, candidates should demonstrate:

Education & Experience

College diploma in Sales, Marketing, Business Administration, or a related discipline is preferred.

5–8 years of experience in inside sales or customer service, preferably in an industrial distribution environment.

Minimum of 3 years of management experience with direct supervisory responsibility.

Industry knowledge in fire protection, plumbing and heating, or industrial pipe and fitting products is highly valued.

A combination of education and relevant experience will also be considered.

Technical Skills

Strong computer proficiency with Microsoft Word, Excel, Outlook, and web-based business applications.

Mechanical aptitude and the ability to read and interpret blueprints is considered an asset.

Familiarity with inventory management systems and order processing workflows.

Key Competencies

Strong leadership skills with the ability to motivate, mentor, and develop high-performing teams.

Excellent communication, negotiation, and problem-solving abilities.

Strong analytical and mathematical skills to support pricing, costing, and operational decisions.

Self‑motivated and highly organized with the ability to prioritize tasks and meet deadlines.

Results-driven mindset with a focus on customer satisfaction and business growth.

Apply Today Quote Job Reference #83689.

Submit your resume directly to Kevin Pedersen via email at kevin.pedersen@executrade.com. No cover letter, please.

About Us Executrade is one of Western Canada’s most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations.

We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.

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