Senior AI Architect

Mod Op is redefining how marketing gets done. We're building AI-enabled solutions that transform creativity, strategy, and execution. We are reimagining how the agency-client and business-consumer/client value equation looks, feels and delivers unforgettable experiences and services at scale.

As an AI Architect on Mod Op's Innovation Team, you'll help build the future of marketing by combining data, behavioral insights, and cutting‑edge AI technology to create intelligent tools and agents that elevate creativity, drive efficiency, and unlock growth for global brands.

You’ll work alongside strategists, data scientists, creatives, and technologists to design and deploy bespoke AI solutions that scale across industries like CPG, entertainment, food & beverage, and B2B. Your curiosity about human behavior and your drive to experiment will power innovations that reshape how customers discover, engage with, and buy products and services.

This is not a lab role. It is a build, test, learn, and ship role. You’ll help Mod Op and our clients evolve faster, smarter, and more humanly.

Responsibilities

Design comprehensive AI system architectures, taking responsibility for selecting models (e.g., LLMs, traditional ML, or hybrid approaches), determining the use of RAG versus fine‑tuning or agentic workflows, and overseeing data pipelines, vector stores, orchestration, and observability.

Proactively assess scale, latency, cost, and reliability tradeoffs, collaborating with IT to devise solutions and monitoring tools to prevent issues before they arise.

Partner with product, strategy, and executive stakeholders to define the problems at hand, transform ambiguous goals into specific solutions and requirements, and establish and promote shared success metrics.

Work alongside UX/UI and Solution Architects to create and implement evaluation criteria for AI outputs (such as quality, bias, drift, and hallucinations) throughout the design, prototyping, development, and production phases.

Take ownership of and document data privacy, security, and compliance considerations, including establishing clear guidelines on issues like prompt injection, IP leakage, bias, brand risks, model limitations, failure modes, and established human escalation paths.

Evaluate cost‑to‑value tradeoffs, incorporating active optimization of token usage, caching strategies, and model routing, while also considering future growth plans.

Provide strategic insights on roadmaps and intellectual property, identifying reusable patterns that can add value or evolve into platforms, internal tools, and future features based on existing IP.

Stay at the frontier of AI innovation, exploring emerging models, frameworks, and integrations that enhance our marketing ecosystem.

Requirements

At least 8 years of experience in machine learning engineering, AI/LLM integration, or applied NLP

Degree in Computer Science, Engineering, or related field

AI/ML Engineering & Applied NLP

Demonstrated success in developing and deploying AI/LLM‑based applications within production settings

Expertise in foundational models (GPT‑4o, Claude, Gemini, Mistral, etc.) and best practices for prompt engineering

Practical experience with vector databases (pgvector, Pinecone, Weaviate) and Retrieval‑Augmented Generation (RAG) pipelines

Knowledge of orchestration frameworks such as LangChain or LlamaIndex

Proficiency in Python programming, including experience with the OpenAI SDK, Hugging Face, or similar AI libraries

Experience in developing or integrating AI agents, automation systems for creative tasks, or recommendation systems

Experience in creating custom GPTs/Agents

Web, Backend & Integrations

Proficient understanding of HTML, CSS (SASS), and JavaScript (jQuery)

Proficiency with backend technologies such as Node.js, PHP, Java, or Ruby

Working knowledge of third‑party integrations, APIs, and backend services

Expertise in creating responsive, accessible, and high‑quality websites and web applications

Product Experimentation & Evaluation

Comfortable running A/B tests, evaluation frameworks, and feedback loops for continuous AI improvement

Software Delivery & Collaboration Practices

Proficiency in Agile development methodologies

Experience with version control systems (e.g., Git)

Collaboration in cross‑functional teams with designers, developers, and strategists

Marketing Technology

Experience with marketing automation platforms such as ActiveCampaign, Pardot, or others—including landing pages, automated workflows, template creation, and integrating websites and databases

Benefits

Flexible, hybrid work arrangements

Annual company shutdown during the holiday season

Frequent studio‑wide social events

Budget and time allotted for professional development

Commitment to wellbeing and work life balance

Competitive health and dental benefits package

Group RRSP Matching program

When asked what they love about working at Mod Op, we hear:

"I feel I can be myself at work and it's fun!" -MV

"The caliber of the clients/brands we work with, knowing your work is seen by thousands of people, in many cases across the world." -JC

"We actually create videogames!" -AC

"We have an all-star team, and it's like playing in the pro‑bowl every day!" -MW

"Opportunities to always learn from and work with the best and the brightest." HW

"Mentors and opportunities for growth." -KB

Diversity and Inclusion Some of our best ideas emerge when different perspectives collide. That's just one of the reasons we're committed to building and retaining a team that reflects diverse backgrounds, identities, experiences, and abilities. Through our core values, we're also fostering a culture where everyone feels heard, included and comfortable being themselves.

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