Call Center Manager

A career as a commercial Customer Service Manager means implementing the actions needed to deliver the service offering while aiming to improve your team's efficiency and productivity.

It also involves engaging and maximising your employees' contribution, while ensuring their development and skills development through personalised coaching.

Your collaboration, empowerment, leadership in action and ability to manage priorities will make you the ideal manager Your job •Mobilize your team to increase service quality and client loyalty.

•Grow your employees and develop their skills through personalised coaching and support them in their career path

by focusing on client satisfaction and proactivity.

•Actively contribute to the transformation of the sector by influencing the progress of projects, policies and procedures to increase efficiency.

•Identify opportunities to improve processes using feedback from your team and partners.

•Develop the business plan, taking into account information on potential opportunities for the sector, competitive constraints and operational issues.

•Communicate the expected contribution, in line with the sector's business plan, to your team and identify the behaviours and activities expected to achieve objectives.

•Establish and maintain a partnership relationship with various stakeholders in order to contribute to achieving shared objectives.

•Make sure that your team's employees work together to promote knowledge sharing and achieve objectives. Your team you are part of the commercial Banking Advisory team at the Client Relations Centre, which is made up of approximately 150 advisors and you will report to the Senior Manager - commercial Banking Customer Service. This team provides remote advisory services to our commercial Banking clients for all our solutions. You act as a leader in your field of expertise and support the team dynamically in achieving the sector's business objectives, all in a call centre context.

The centre is open Monday to Friday from 7 a.m. to 8 p.m. You should be available to work on rotation. Prerequisites •Bachelor's degree in a related field and 6 years of relevant experience OR Master's degree in a related field and 4 years of relevant experience

•Experience in personnel management

•Coaching and talent development experience

•Excellent ability to manage change and mobilise your team

•Strong emotional intelligence and resilience

•Sound operational risk management and ability to find innovative solutions

•Call centre experience, an asset

•knowledge of products offered to businesses, a strong asset

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!