Job Description
Our client is seeking an experienced and commercially minded General Manager to lead a hybrid residential operation with hospitality-driven services. This is a senior leadership role for a hands‑on operator who brings strong financial acumen, people leadership, and a genuine sense of ownership to their work. This opportunity will appeal to a proven leader who thrives in complex, multi‑faced environments and is motivated by improving performance while preserving a strong, values‑driven team culture. The General Manager is accountable for the overall operational performance, financial outcomes, and long‑term value of a diversified residential portfolio that includes both furnished and unfurnished offerings. The role blends operational leadership with commercial strategy, revenue optimization, and team development. As the senior leader on site, this individual sets the tone for service, accountability, and collaboration while acting as a trusted steward of the asset.
Salary Range is $100,000 to $115,000+ bonus
Description
Operational & Financial Leadership
Oversee day‑to‑day operations across the property, ensuring consistency, compliance, and service standards
Own full P&L accountability, including operating and capital planning, financial review, and performance tracking
Identify and implement strategies to improve efficiency, profitability, and overall asset performance
Commercial & Revenue Focus
Execute pricing, revenue, and market‑facing strategies to support occupancy and income growth
Monitor market conditions and adjust commercial approaches as needed
Develop and maintain external relationships that support leasing demand and visibility
Resident Experience & Culture
Champion a service‑focused environment that supports satisfaction, retention, and reputation
Address escalated issues with professionalism, discretion, and sound judgment
Lead, mentor, and develop a stable, long‑tenured team
Foster a culture of accountability, collaboration, and continuous improvement
Support performance management, workforce planning, and team engagement
Oversee ongoing asset care and capital initiatives aligned with long‑term value preservation
Ensure compliance with regulatory, safety, and emergency protocols
Requirements
Post‑secondary education in business, real estate, hospitality, or a related discipline
5–7 years of progressive leadership experience in residential, hospitality, or service‑driven operations
Demonstrated success in financial management, operational oversight, and team leadership
Strong communication skills and the ability to build trust with internal and external stakeholders
Corporate Culture
People‑first, values‑driven organization with a long‑term view on leadership and asset stewardship
Culture built on trust, accountability, and practical decision‑making—not bureaucracy
Strong respect for experience, tenure, and institutional knowledge
An empowered leadership environment where General Managers are trusted to truly own their operation
Entrepreneurial mindset encouraged, with room to improve, innovate, and make a real impact
Collaborative, grounded team culture with no ego and a high degree of mutual respect
Stable organization that values consistency, integrity, and doing things the right way
Opportunity to lead a complex, service‑driven operation while preserving a close‑knit team culture
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