Data Scientist

About the Opportunity Are you passionate about transforming data into strategic intelligence and shaping exceptional customer experiences through advanced analytics? Our Customer Excellence & Field Solutions enablement team is seeking a visionary and analytical Data Scientist to architect and drive critical data initiatives. This role combines data science innovation, stakeholder leadership, and analytical excellence to define the future direction of our customer excellence and field operations strategy.

Impact You'll Make As a key data scientist on our Data and Analytics team, you'll architect and shape data initiatives that revolutionize how we support our customers and business operations, including AI integration strategies. You will have direct engagement with key stakeholders across TELUS, expanding your sphere of influence while delivering measurable business transformation through the ASPIRE program and operational efficiency improvements.

Key Responsibilities Data Architecture & Innovation

Design, analyze, and implement cost-driven strategies through robust data models

Develop analytics to identify operational efficiencies and revenue opportunities

Leverage AI and machine learning to develop sophisticated analytics solutions

Stakeholder Management & Collaboration

Create compelling data narratives and analytical presentations

Work closely with stakeholders to gather key performance indicators (KPIs) and explain variances

Communicate insights effectively through compelling analytical presentations

Identify new opportunities through data-driven performance analysis

Implementation & Excellence

Guide implementation of analytics solutions and strategic resource allocation

Develop and monitor performance KPIs and success metrics for field operations

Lead analytical reviews and adaptation of performance strategies

Enable field revenue generation through the ASPIRE program analytics

Join Our Dynamic Customer Excellence Team as a Data Scientist Are you a highly motivated individual with a passion for data and a drive for success? The Customer Excellence team, a fast-paced, highly engaged, and results-oriented group, is seeking a Data Scientist to join our Customer Excellence and Field Solutions Data and Analytics team. You will play a crucial role in delivering best-in-class customer experience strategies and enabling field revenue generation through the Aspire program.

In this role, you will

Work closely with stakeholders to gather key performance indicators (KPIs), explain variances, and identify new opportunities

Design, analyze, and implement cost-driven strategies using robust data models

Develop analytics to identify operational efficiencies

Leverage AI and machine learning to create complex analytics

Communicate insights effectively through compelling visual presentations (graphics over text)

What you bring to the table

A proven track record in performance consulting, business analytics, and/or revenue operations

Strong analytical skills for complex data and KPIs

Proficiency in programming languages such as Python, R, and SQL

Advanced knowledge of reporting tools (e.g., Tableau, Power BI, Excel, Google Sheets)

Exceptional analytical skills and a results-oriented mindset

Excellent communication and interpersonal skills

The ability to work independently and collaboratively in a fast-paced, dynamic environment

Excellent program management skills

Strong negotiation skills, with the ability to build rapport and influence key stakeholders

Required Qualifications

Bachelor's degree in Business, Data Science, Analytics, or related field

5+ years of business systems analysis experience in enterprise environments

Proven track record in performance consulting, business analytics, and/or revenue operations

Strong analytical skills for complex data and KPIs

Proficiency in programming languages such as Python, R, and SQL

Advanced knowledge of reporting tools (e.g., Tableau, Power BI, Excel, Google Sheets)

Exceptional analytical skills and a results-oriented mindset

Outstanding communication and interpersonal skills

What Sets You Apart

Track record of developing successful analytics and performance solutions

Ability to identify analytical opportunities in complex data environments

Advanced business analytics and assessment capabilities

The ability to work independently and collaboratively in a fast-paced, dynamic environment

Excellent program management skills

Strong negotiation skills, with the ability to build rapport and influence key stakeholders

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

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