Direct Fulfillment Invoicing Analyst

Overview

Pay Range: $55,000 - $85,000 At The Home Depot Canada, we want you to feel valued and supported. The pay range represents base salary only. Total rewards may include semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program for retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us. With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners to ensure best-in-class service and position Home Depot as a leader in the home delivery business. Analysts are responsible for achieving on-time completion rate, quality of service score, and cost-per-delivery targets. They will use analytical and continuous improvement methodologies to improve operational processes and help with onboarding and transitions, as well as supporting the rollout of new capabilities and initiatives in the appliance deliveries space. Key Responsibilities

Carrier Performance Management: Act as primary point of contact for delivery agents and contact center partners; Host weekly business review meetings with appliance delivery agent partners; Conduct data analytics to aid performance review discussions with delivery agents; Support delivery capacity planning conversations. Process Improvement and Change Management: Host and deliver appliance deliveries SOP training to agent partners on an ad-hoc basis; Identify process improvement opportunities and recommend solutions; Develop and manage action plans associated with improvement initiatives; Support carrier onboarding as well as delivery warehouse transition initiatives. Cross-functional Collaboration: Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting. Competencies

Customer Focus Action Oriented Drives Results Communicates Effectively Collaborates Skills

Problem solving and critical thinking Interpersonal skills (relationship management) Data analysis – MS Excel proficiency required Process implementation and change management Travel Requirements

Limited business travel Physical Requirements

Extended sitting Repetitive tasks Working Conditions

Working in an office setting: computer work, camera on virtual meetings, taking support calls Education & Experience

Minimum Education: University degree in engineering, commerce, or a related area of study Minimum Years of Work Experience: 2-4 years of experience in Supply Chain operations preferred Minimum Leadership Experience: Previous leadership experience an asset Certifications: None Other Requirements

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word) Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not required In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

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