Chief Agents

PhysioExtra is currently looking for chief agents to complete its team(s) . Reporting to the Clinical Director, the Chief Agent assists him/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his/her supervision.

MAIN DUTIES AND RESPONSABILITIES:

Ensure the quality of service provided by the clinic agents

Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)

Manage the CNESST/SAAQ schedules of the clients

Administrative follow-up of CNESST/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)

Manage the therapists' schedules according to the standards

Manage the schedule of the agents

Fax all authorization requests and reports, documents to physicians, etc.

Perform secretarial duties

Answer the phone, inform clients about services offered, schedule and confirm appointments

Greet clients, take payments, schedule appointments according to the treatment plan issued by the health professional

Balancing weekly transactions

Follow-up on accounts receivable and client absence fees

Support the clinical director in various cases

YOU LIKE TO:

Help improve people's lives at work

Be able to express your ideas and share your opinions

Move upwards in a growing company that challenges you every day

Celebrate success in different ways: Holidays, happy hour, team activities, etc.

Be authentic with your colleagues and have fun at work

Work in an inspiring environment

Benefit from several employee benefits such as: insurance, RRSP, physical activity reimbursement, etc.

SKILLS AND ABILITIES

Excellent knowledge of computer tools

Experience in team supervision

Strong sense of customer service

Training or experience in customer service, an asset

Secretarial diploma, an asset

Excellent communication skills

Excellent oral and written French, fluency in English an asset

Good learning skills

Enjoys working in a team environment

Experience in the health field, an asset