ServiceNow Implementation Specialist

Location: Remote | Canada

Type: Full-time | Permanent

Team: ServiceNow

ABOUT ATEKO Ateko, powered by Bell Canada, delivers IT solutions across five platforms: ServiceNow, Salesforce, AWS, Microsoft Azure, and Google. Beyond implementation, our personalized service and ongoing support help connect teams, simplify processes, and remove obstacles.

The result: our services are in demand and our teams are growing. If you\'re energized by this momentum, we\'re hiring!

YOUR IMPACT We count on you to innovate—not just maintain. This role helps maximize value for our clients in digital services and organizational transformation. You’ll work on ServiceNow implementations with some of the world’s leading brands. Your success will be measured by the quality of deliverables, client satisfaction, and your ability to solve complex problems.

YOUR TEAM We recruit top talent and give them space to thrive. You’ll collaborate with architects, business analysts, and delivery managers under the leadership of the ServiceNow Development Director. No egos—just smart people solving complex problems together, alongside QA and change management teams whose mission is to deliver reliable and scalable solutions.

WHAT TO EXPECT Your day-to-day will include:

Participating in grooming sessions to clarify client requirements

Documenting technical solutions in user stories

Estimating implementation effort and contributing to sprint planning

Configuring and customizing ServiceNow applications using best practices

Performing unit tests and peer reviews to ensure quality

Collaborating with QA to resolve issues and validate functionality

Deploying updates and managing ServiceNow environments throughout the lifecycle

Leading client workshops to define business processes and implementation strategies

Advising on governance, data integrity, and CMDB best practices

Coordinating integrations with third-party systems and ensuring security compliance

Mentoring junior team members and reviewing complex configurations

You must be comfortable in environments that are not always well-defined and be able to adapt to rapidly changing contexts.

EXPERIENCE WE’RE LOOKING FOR The following experiences will help you succeed in this role. However, if you meet only some criteria—especially in ServiceNow implementation—we’d still love to consider your application. We prioritize potential above all.

Minimum 5 years of IT experience, including 3+ years with ServiceNow implementation projects

Experience with JavaScript, Angular, SOAP/REST, XML/HTML/CSS

Knowledge of ServiceNow platform capabilities and Agile/Scrum practices

Strong problem-solving and teamwork skills

Proficiency in written and spoken French

Assets

ServiceNow certifications (CSA, CAD, CIS, MC)

ITIL certification

Experience with Angular JS, Bootstrap, CSS

Knowledge of SDLC and ITIL practices

OUR OFFER

Remote work: Your choice—work from home or one of our offices

Vacation: 4 weeks + 5 floating days

Insurance: Starting day 1, with 3 plan options (Ateko covers 50% of premiums)

Telemedicine: Access to Dialogue for virtual care and mental health support

Group RRSP: Ateko contributes up to 2% of your annual salary

Professional development: Access to recognized certification programs

NEXT STEPS

Apply! You’ll receive a response regardless of the decision

If selected, a recruiter will invite you to a Teams meeting

Evaluation interviews are conducted with the team (1 to 3 meetings)

Then we move to the offer!

ACCESSIBILITY We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@ateko.com to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@ateko.com.

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