Client Services Manager - Healthcare Security

Securiguard is looking for a

Client Services Manager - Healthcare Security

who will manage a sector of our Healthcare Security vertical and healthcare security contracts in British Columbia. This role is pivotal in driving growth, developing strategic partnerships, and expanding our footprint in the healthcare sector. The ideal candidate will have a strong background in business development, a deep understanding of the healthcare industry, and proven expertise in security solutions.

Responsibilities

Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.

Manage a book of business for strategic Healthcare accounts, delivering first class service delivery and contract compliance. Ability to spend significant time on site is expected

Recommend/implement security solutions, coverage and risk-reducing strategies

Ensure all contract and legislative requirements are being met.

New Business start-ups and transition plan implementation

Incident Response and Incident Command

Full accountability and management for KPI Implementation and Reporting

Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders in the healthcare industry.

Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.

Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.

Knowledge

Legislation - Relevant government and security legislation in British Columbia

Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation

Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control

Qualifications

Successful applicants must have a minimum of 3 to 5 years' security experience in a managerial capacity in the Healthcare Security environment

Have, or be in the process of attaining the CHPA designation with IAHSS and hold active membership with IAHSS.

In-depth understanding of healthcare industry dynamics, regulatory requirements, and security challenges

Demonstrated success in building and leading teams, passion and high energy for people

Experience in an operational setting involving the management and supervision of many staff members

Strong communicators with assertive interpersonal skills and team players are critical to success

Security/Service professional with proven management experience within the security industry, the public sector or armed services is an asset

Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills

Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents

Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels

MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class 5 British Columbia Driver's License; access to or possession of vehicle for attending to all client sites

Understands financial and cost drivers in the security industry

Compensation Salary and benefits, will be based on the successful candidate's experience and is open to negotiation.

Why Join Us? We take pride in our reputation for excellence, innovation, and inclusion. As Canada's largest and highest-accredited K-9 detection and screening division, we provide security solutions in major cities, small towns, and remote locations by air, land, and sea.

At the heart of our success are our people. That's why we are proud two-time winners of Canada's Most Admired Corporate Culture award (2021, 2024) and recipients of the Canadian HR Award for Best Learning & Development Strategy in 2024. We believe that diversity strengthens our company, fostering an environment of equal opportunity, fresh ideas, and meaningful solutions for an evolving world.

At Securiguard, we live by our R.E.A.C.H. values:

Respect · Empathy · Accountability · Courtesy · Honesty

Here, you'll join a team that values collaboration, innovation, and your professional growth. This role offers more than administrative work - it's your opportunity to make a meaningful impact by ensuring the smooth and efficient operation of our headquarters.

Ready to join the team? Apply today!

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