Job Description
What youll do Customer Service Ensure execution of the Customer Experience and provides resolution for all customer concerns. Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels. Operations Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards. Leads the implementation and execution of standard operating procedures (SOPs) Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control. Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures. Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards. Creates efficient store weekly scheduling for both sales and support functions. Training Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Huddles, one on ones, and performance management coaching programs. Create development plans for staff; support and coach to improve any performance gaps and conducts ongoing coaching to improved team. Leadership Acts as a brand ambassador, promoting our stores, programs, brands, and people internally and externally. Effectively problem solve, delegate and follow-up on tasks assigned to team Members. Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary. Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering) What you bring Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support. Results driven with the ability to build and manage a daily, weekly game plans for the department and store. Exceptional communication and organizational skills. Superior training and mentoring skills. 3-5 years retail management experience required. High energy, enthusiasm, and a drive to succeed. Basic computer skills required. Were always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives Other perks to support your well-being Career growth opportunities and product discounts Our typical hiring range is between 42,000 and 63,000. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #LI-LK1 This posting represents an existing vacancy within our organization. propos de nous Chez Sport Chek, nous voulons trouver ce qui vous motive et vous aider btir votre carrire. En tant que destination par excellence au pays pour les chaussures, les vtements et les articles de sport, nous sommes davis que le sport et lactivit physique ont le pouvoir de faonner votre style, vos relations et votre esprit. Avec vos collgues de la famille dentreprises Canadian Tire, vous ferez partie dun rseau de personnes aux vues similaires qui sinspirent de leur exprience collective pour mieux servir les clients de toutes les bannires dun ocan lautre. Joignez-vous nous, il y a une place pour vous ici! Notre engagement envers la diversit, linclusion et lappartenance Nous nous engageons favoriser un environnement o le sentiment dappartenance est florissant et o la diversit, linclusion et lquit font partie intgrante de tout ce que nous faisons. Nous croyons en la cration dune culture organisationnelle o les gens sont traits en tout temps avec dignit dans le respect de la religion, de la nationalit, du sexe, de la race, de lge, de la capacit perue, de la langue parle, de lorientation sexuelle et de lidentit de chacun. Nous sommes unis dans notre objectif dtre ici pour contribuer amliorer la vie au Canada. Accommodements Nous tenons fermement notre valeur fondamentale dinclusion. Nous accueillons et encourageons les candidats issus de groupes en qute dquit, comme les personnes racises, les Autochtones, les membres de la communaut2SLGBTQIA+, les femmes, les personnes handicapes et autres. Si vous avez besoin daccommodements pour postuler ce poste ou lors de lentrevue, veuillez-nous le faire savoir lorsque vous nous contacterez, et nous travaillerons avec vous pour rpondre vos besoins.
