Parking Enforcement Officer - Eligibility List

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including: Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities; Three weeks paid annual vacation days, increasing with years of service; Four (4) paid personal days; Defined benefit pension plan with OMERS, includes 100-per-cent employer matching; Health and dental benefits; Employee and family assistance program; Maternity and parental leave top up (93% of base salary); Training and development programs including tuition reimbursement of $1500 per calendar year; Fitness membership discount; Please Note: An Eligibility List will be created from this competition and will be in effect for up to one (1) year for any future Temporary and Permanent Parking Enforcement Officer positions that may become available. Make a difference

We are currently searching for a dedicated and passionate individual(s) to join our family at Toronto Community Housing. As a Parking Enforcement Officer (PEO) you will provide a full range of parking control and administrative duties. In this role, you will also be required to be a certified City of Toronto Municipal Law Enforcement Officer, in which you will be responsible for ensuring that issue of unlawful parking is dealt with in an appropriate manner including ticketing and/or towing or posting vehicles with warning notices. In addition, you will be responding to enquiries and complaints in a prompt and courteous manner. What you’ll do

Carry out general duties of a Municipal Law Enforcement Officer under the direction of a Field Supervisor and the Parking Enforcement and Fleet Management Coordinator in accordance with the Toronto Police Service Standards and procedures Respond to enquiries and complaints in a prompt and courteous manner Ensure that illegally parked vehicles are dealt with in an appropriate manner including ticketing and/or towing or posting vehicles with a 10-day “Warning Notice.” Carry out parking control duties, in accordance with municipal by-laws and the provisions of the Municipal Law Enforcement Officer Program Participate in court or Dispute Resolution for disputed parking tickets, as a witness, and to file documents as required Carry out general administrative duties under the direction of a Field Supervisor and or the Parking Enforcement and Fleet Management Coordinator Enter data for parking tickets into a database Prepare court notification sheets and ensure staff are notified of court attendance, as required Ensure the pick-up of all official documents either through the Toronto Police Service, Parking Enforcement Unit or the Provincial Courts Assist the Field Supervisor, and or Parking Enforcement and Fleet Management Coordinator in implementing any new initiatives at particular sites on a pilot or community-wide basis Carry out duties assisting the Field Supervisor or Parking Enforcement and Fleet Management Coordinator for such initiatives, as training staff, and reporting on a variety of safety strategies and approaches Play a supportive role in the change process by working to develop strong working partnerships and community relations Undertake other related safety and security functions as assigned Assist Regional, District, Corporate and Development staff with lot cleaning and line painting and common by law authorized tows Assist safety & security personnel with complex MLEO duties and subject matter expert guidance Conduct site audits to ensure requisite parking and other regulatory signage is in accordance with legislative and Municipal Code requirements Support Operations staff in provision of appropriate regulatory signage for communities Work cooperatively with Toronto Police Services to ensure proper signage in communities Assist as necessary with the distribution of bulk parking permit orders Attend community meetings as required Facility Safety and awareness education campaigns for staff and tenants Investigate parking permit fraud Engage and educate tenants on TCHC’s parking program Additional duties as assigned. What you’ll need

1 year of experience as a Parking Enforcement Officer, Municipal Law Enforcement Officer or as a Licensed Security Guard Must possess a valid Ontario Class G Driver’s License (proof of possession will be required at time of job offer) Must pass and maintain full security and police clearance including fingerprinting and background check Canadian Police Information Centre (CPIC) Background Clearance Ability to successfully complete the Municipal Law Enforcement Officer (MLEO) course Ability to successfully pass annual Use of Force Training and First Aid/CPR Knowledge of safety and security practices, techniques, municipal by-laws and court procedures Ability to understand parking related rules, regulations and documentation Ability to exercise good judgment in difficult situations A commitment to excellent customer service Proven ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability) Excellent listening, conflict resolution and de-escalation skills Ability to write (reports, letters) using clear language and Microsoft Office Products Ability to work varying shifts and flexibility to be re-assigned as necessary Important:

All applicants will be required to submit a valid certification letter from Ontario Association of Chiefs of Police ("OACP") and proof of a valid Fit Pin (exemptions may apply). Failure to do so will automatically disqualify you from continuing through the selection process. Please visit https://oacpcertificate.ca/ or contact OACP directly at 647-777-8313 or email: support@oacpcertificate.ca for additional information. What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks. Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

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