Job Description
The Royal Conservatory is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, teacher certification and arts-based social programs.
Whether at our schools, at Koerner Hall or within our corporate administration, please see the job postings below for opportunities to join our team.
Director, Development Services and Operations - (RCM495.1)
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Job Title
Director, Development Services and Operations
Job Type
Full-time
Location
The Royal Conservatory - Toronto, ON M5S 1W2 CA (Primary)
Job Description
The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. Graduates from its two performance training programs, The Glenn Gould School and The Phil & Eli Taylor Performance Academy for Young Artists, regularly perform on major international stages. The RCM is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit www.rcmusic.com for more information.
What is the Opportunity?
Reporting to the Vice President, Development, the Director, Development Services and Operations leads and oversees the fundraising services and operations of The Royal Conservatory’s (RCM) Development department. This role manages programs and the staff who are tasked with responsibilities related to fundraising activities in finance and gift administration; data, information management, reporting and online systems; prospect management and research; writing and communications; and office management and administration. The Director, Development Services and Operations also works closely with other senior leaders inside and outside of the department, and maintains a close day-to-day working relationship with the RCM’s Finance, Human Resources and IT departments.
Main Duties & Responsibilities
Finance and Gift Administration
Acts as the chief liaison and controller between Development and Finance to ensure accurate reporting and compliance with corporate policies and procedures
Serves as authority on CRA and RCM gift acceptance policies and procedures to ensure legislative compliance and maintenance of professional standards
Supervises the processing and handling of donations and tax receipts including the acceptance of gifts of securities
Oversees the operation and maintenance of online donation systems and relationships with their suppliers
Manages the creation of donor agreements and related documents
Ensures expenses and revenue are tracked accurately and in a timely fashion
Works cooperatively with Finance in responding to requests for information and providing financial reports and analysis
Leads the annual business planning and budgeting processes including goal-setting and forecasting for Development
Oversees the department’s expenses and payment of suppliers and vendors
Data, Information Management, Reporting and Online Systems
Oversees all aspects of the fundraising database to ensure accurate operational tracking and reporting, and report development and preparation
Tracks performance standards for data management against established benchmarks and goals
Develops appropriate controls and processes to maintain the integrity of the database
Ensures the database is kept current and donor information is effectively captured and recorded
Implements industry best practices in determining data architecture, coding, business rules and procedures
Oversees data extraction and the production of lists, mailings and data pulls
Liaises with suppliers regarding projects and work related to the database
Trains development team on current database usage as well as new functionalities introduced to the system
Establishes the systems and processes for storing and maintaining electronic records and hard copy files
Fulfills compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA)
Collaborates with Information Technology and other departments with respect to access to databases outside of Development to support the fundraising activities of the department for the purposes of mailings, communications, analysis, and prospect development
Prospect Management and Research
Oversees the strategies, functions and processes related to prospect management and research
Writing and Communications
Supervises and sets the work priorities of the Senior Manager, Development Communications, implementing systems to ensure projects and related writing deliverables are tracked and fulfilled
Oversees the functions and processes related to writing and communications within the department such as:
Funding proposals and requests for support
Fundraising communications materials such as: cases for support; brochures; pamphlets; letters and emails; acknowledgement letters and pledge reminders; speeches and remarks; direct mail pieces; stewardship reports, web site content; briefs and any other communications material
Office Management and Administration
Oversees office management and serves as the department resource and liaison for recruitment, work space improvements, and issues pertaining to Human Resources, Facilities, and IT
Performs other related duties as assigned.
Job Requirements
What We're Looking For
7 – 10 years of progressive experience in financial, personnel, and information system management
Expert knowledge of the charitable sector and Canada Revenue Agency rules and guidelines
Strong knowledge of technology and computer systems including advanced Raiser’s Edge experience and proficiency with MS Office (Word, Excel, PowerPoint, Outlook etc.)
Effective leadership and supervisory skills, and operations accountability
Superior knowledge and understanding of fundraising practices, accounting principles and payment processing
Experience with budgeting, reporting and analysis/projection activities
Excellent time management skills and ability to meet deadlines
Detail oriented with an ability to evaluate and respond to changing priorities
Exceptional interpersonal skills, a collaborative style and effective writing and communication abilities
Ability to take initiative and work relatively independently
Strong problem-solving abilities
Salary Range
$120,000 - $130,000 per annum
Additional Information
Hybrid work arrangement, working on-site at least 3 days a week
This role has three (3) direct reports:
Senior Manager, Development Communications
Manager, Gift and Database Administration
Prospect Research and Management Officer
Standard office environment with extended periods of sitting and computer use
Must be available to occasionally work evenings and weekends as required for donor events, concerts and meetings
This opportunity is for a current vacancy
AI Disclosure: AI is not being used to screen, assess, or select applicants
How to Apply
Interested candidates are asked to submit a cover letter and current résumé online (please upload a single file combining both documents) at www.rcmusic.com/about-us/careers-royal-conservatory . Applications will be accepted until a suitable candidate has been identified.
The RCM thanks all applicants for their interest in this position; however, only those selected for an interview will be contacted.
The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.
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