Job Description
Senior Manager, Business Application Management
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Senior Manager, Business Application Management
role at
TD
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Join to apply for the
Senior Manager, Business Application Management
role at
TD
Work Location:
Toronto, Ontario, Canada
Hours
37.5
Line Of Business
Enterprise Enabling Functions
Pay Details
$108,800 - $163,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
Senior Manager, Business Application Management
TD Bank – Toronto, ON
Drive HR Technology Innovation. Lead with Vision. Transform the Future of Financial Services.
Are you ready to shape the digital core of TD Bank’s HR technology landscape? As Senior Manager, Business Application Management, you’ll guide a team of forward‑thinking professionals, delivering mission‑critical HR solutions that streamline operations, enhance employee experiences, and set the pace for transformation in one of Canada’s leading financial institutions.
The Core, Payroll, and Total Rewards Product Group is at the heart of TD Bank’s HR technology transformation. Our team manages the bank’s comprehensive HR tech stack—including platforms like Workday, ServiceNow, and Varicent—to deliver seamless, secure, and innovative solutions that empower over 95,000 colleagues across the globe.
What You’ll Do
Strategic Leadership: Partnering with a team of Product Owners, develop and execute a visionary roadmap for HR business applications—spanning several critical applications like Workday and ServiceNow.
Agile Delivery: Collaborate with product owners and cross‑functional teams in an agile environment to deliver high‑impact solutions, ensuring rapid iteration, continuous improvement, and exceptional user adoption.
Tech Mastery: Oversee the design, implementation, and optimization of platforms such as Workday, Varicent, ServiceNow, and other HR applications, driving automation, process improvements, and our digital transformation.
Team Empowerment: Mentor and inspire a high‑performing team, fostering a culture of innovation, collaboration, and continuous learning.
Stakeholder Engagement: Serve as a trusted advisor to business and technology leaders, translating complex requirements into actionable solutions that deliver measurable business value.
Data & AI Trailblazer: Build digital, data, and AI capabilities that power smarter decisions and future‑proof our business across our HR technology landscape.
Customer
Direct accountability for leading and managing Business Operations Practices to support delivery of BAU processes for 3 or more applications
Represent business as their Operational Excellence Champion
Owns the deployment and change management for initiatives / projects spanning across all project tiers
Responsible for providing support to projects in developing operating practices to support delivery and integration of Marketing Technology projects into Operational Processes
Owns and maintains 3‑year roadmap to establish vision, clarity, and alignment with the strategic and tactical direction of the business
Oversees financial planning and management process as part of Operations budget and Marketing Technology budgets
Provides oversight for the forecasting and management of Operation budgets across multiple applications with Finance standards
Accountable for documentation management for Business Operations and Project artifacts (i.e. Operations Manuals, BRD, SRS, Test Plans, etc)
Shareholder
Owns overall accountability for managing operational risk and controls
Accountable for executive and management communications as it pertains to the Business Operations
Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
Establish effective relationships across multiple business and technology partners, program, project managers
Manage / oversee the in‑take of new projects and ensure Business Systems Analyst resources are effectively allocated amongst the project portfolio
Communicate and negotiate timelines, budget, staffing, scope and critical milestones with project managers and key stakeholders
Ensure the team maintains compliance and procedure guidelines to support satisfactory audit results
Employee / Team
Responsible for management of the overall team providing both leadership and guidance
Set targets and objectives for the team, and deliver results
Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Lead a high performing team; provide on‑going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Participate in knowledge transfer within the team and other business units, including participation in cross‑functional groups or committees (e.g., Data Councils)
Breadth & Depth
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversee and lead a large and/or highly complex and diverse reporting function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
Set operational team direction and collaborate with others to execute on common goals
Focus on longer‑range planning for functional area (e.g. 12 months or greater)
Generally reports to business management executive
Experience & Education
Undergraduate degree or technical certificate
10+ years of relevant experience
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can he...
