Director, National Production Operations

About Clutch We’re on a mission to reinvent how people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest buyer and seller of cars, offering a digital-first, hassle-free experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

Looking to sell? We buy over $1 million worth of cars every day, providing a firm, AI-generated offer every 15 seconds—and when you sell to us, you get paid instantly.

Recognized four years running on The Globe & Mail’s list of Canada’s Top Growing Companies—and with back-to-back spots on Deloitte’s Technology Fast 50™ and Fast 500™—we’re seeking curious, hard-working, and driven individuals to join our growing team.

Founded in 2017 and headquartered in Toronto, Clutch currently operates in Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Our world-class investors include Altos Ventures, Canaan, FJ Labs, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role The Director, National Production Operations (GM of GM’s) is a senior operational leader responsible for the strategic execution, performance optimization, and end-to-end consistency of Clutch’s national vehicle production infrastructure. This includes full accountability for all operational outcomes across the company's Inspection and Reconditioning Centers (IRCs).

This leader defines how production operates at scale—setting standards, building operating cadence, and ensuring performance is measurable, predictable, and continuously improving. Success in this role directly impacts vehicle readiness, customer experience, capital efficiency, and Clutch’s ability to grow profitably.

What you’ll do

Assume end-to-end responsibility for performance and integrity of all IRC facilities across Canada

Ensure each site operates within a standardized, scalable framework

Develop and enforce site-level execution plans aligned with national production strategy

Maintain full visibility into site health metrics through formal reporting structures

Direct national vehicle throughput, including production funnel optimization and inventory staging across all WIP categories

Ensure vehicles are prioritized and processed according to readiness timelines and business SLAs

Design and implement systems for real-time inventory monitoring, constraint identification, and corrective action

Define, track, and enforce critical KPIs including cost-per-unit, vehicle readiness timelines, cycle time, WIP, and takt times

Lead a distributed team of Regional Production Managers (RPMs) and Site Production Managers (SPMs)

Facilitate talent development, succession planning, and leadership training

Champion Clutch’s SOPs and production quality controls across all IRC locations

Monitor deviations, implement control mechanisms, and conduct root cause analyses

Oversee a Blitz Team for IRC launches, peak production accelerations, and tactical interventions

Own and govern the national rhythm of business through daily and weekly operational cadence

Act as a primary interface between production operations and core business units including Logistics, Central Inventory, CX, Product, Engineering, and Analytics

Collaborate with HR and Site Leadership to maintain optimal staffing, shift coverage, and role alignment

Enforce compliance with health, safety, and labor regulations

What we’re looking for

Education: Bachelor’s degree in Operations Management, Supply Chain, Engineering, or related field; MBA or equivalent preferred

Experience: Minimum 10 years of progressively senior leadership in production, logistics, or operations, with multi-site oversight

Relentless attention to operational detail and standard work adherence

Exceptional analytical and decision-making skills under pressure

Ability to navigate ambiguity and drive structured execution

Strong interpersonal influence, aligning cross-functional stakeholders and frontline staff

Proven success managing high-throughput production or reconditioning environments

Deep fluency in process standardization, quality systems, and KPI management

Demonstrated ability to lead distributed teams and drive cultural alignment

Track record of deploying operational improvements with measurable outcomes

Why you’ll love it at Clutch

Make an Impact: Help shape the future of car buying and selling in Canada

Career Growth: Join a rapidly growing company with leadership opportunities

Great Team: Work alongside talented, driven, and collaborative colleagues

Competitive Compensation: Enjoy a strong compensation package, including salary, equity, and benefits

Employment Type: New, Permanent Full-Time

Compensation & Benefits:

Salary:

$170,000 - $200,000 annually

Equity Incentives

Benefits: Comprehensive health and dental coverage that start on day 1

Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities, and working conditions

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email

talent@clutch.ca

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