Director, Property Management

90 Sheppard Avenue East, Toronto, ON, CA 16 days ago Requisition ID: 1174 Salary Range:

$150,000.00 To $165,000.00 Annually Position Summary

The Director, Property Management is a senior leadership role responsible for the strategic, financial, operational, and people performance of a value-add office portfolio in the GTA. This role leads through others—setting direction, building capability, and ensuring consistent, high-quality execution across all buildings. Reporting to the Vice President, Property Management GTA, the Director provides leadership to a cross-functional team across property management, operations, and administration. The Director will cultivate a high-performance, accountable, and customer-focused culture while ensuring disciplined financial and operational execution across the portfolio. Responsibilities

Leadership & Team Performance

Lead, mentor, and develop a team, building a high-performance culture grounded in accountability and service excellence aligned with Crown values. Provide leadership on large-scale, property-specific and/or portfolio-wide operations projects and issues with an emphasis on continuous improvement and maximization of value. Set clear expectations, performance objectives, and development plans aligned with portfolio goals. Oversee hiring, onboarding, coaching, performance reviews, and succession planning. Actively identify skill gaps and ensure training and development plans are executed. Foster collaboration between property management, operations, accounting, ESG, leasing, and asset management teams. Ensure consistent execution of tenant relationship management standards and engagement practices. Champion proactive tenant engagement initiatives that enhance retention and satisfaction. Serve as a senior point of escalation for tenant and client issues when required. Client & Stakeholder Management Work closely with Asset Management to align property operations with investment strategy. Provide clear, professional communication and reporting to clients. Establish effective feedback loops to strengthen client satisfaction and operational outcomes. Serve as a senior point of escalation for client issues when required. Operations Stewardship Ensure consistent execution of Crown operating standards across all buildings. Maintain strong oversight of: Vendor performance and contract governance Capital execution, monitoring and reporting Ensure buildings reflect pride of ownership and suitability to asset strategy. Ensure portfolio meets deadlines, holds team accountable and upholds accuracy standards for: Annual budgets and reforecasts Quarterly and monthly reporting quality Variance explanations and corrective action AR, bad debt, and recoveries performance Ensure Property Managers actively manage expenses and contracts. Coaches team on financial review. Foster collaboration with accounting and promotes monthly financial meetings to review financials. Review KPIs and report meaningful insights to senior leadership. Promote Environmental Sustainability in Building Operations Ensure teams embeds environmental sustainability across all building operations. Champion sustainability, climate resilient operations, and energy management initiatives, ensuring compliance with environmental standards, certifications, and best practices. Drive continuous improvement in resource efficiency, carbon reduction, waste diversion, and indoor environmental quality. Perform other related responsibilities as requested from time to time

Education & Experience Requirements University Degree or College Diploma in Business, or related post-secondary education, required. CMA, RPA, or CPM designation is preferred, or the ability to demonstrate equivalent experience. Minimum of 12+ years of related property management experience with commercial properties (retail, office, or industrial), including at least 5 years in a leadership role. Ongoing involvement with professional organizations such as BOMA and IREM. Experience overseeing property redevelopment projects. Demonstrated experience supporting acquisitions, dispositions, development, and renovation of both new and existing properties. This role requires regular travel across the portfolio; candidates must possess a valid Ontario G driver’s licence and have reliable daily access to a vehicle. What We’re Looking For A relationship-focused professional who builds trust with owners and tenants and delivers a best-in-class client experience. A confident decision-maker who performs well under pressure, successfully manages competing priorities, and navigates complex situations with sound judgment. A self-starter who takes initiative, works independently, and leads with accountability. A strong negotiator and business-minded thinker with solid financial acumen, including budgeting and expense forecasting expertise. A skilled project leader with the ability to manage redevelopment initiatives, capital projects, and value-enhancement opportunities. A forward-thinking professional who embraces innovation and leverages technology to improve operational efficiency. An analytical problem-solver with strong planning, organizational, and project management capabilities. Why Join Crown? Base salary: $ 150,000 - $165,000 CAD per year, based on experience and qualifications Eligibility for discretionary annual performance bonus linked to individual, team, and company goals Pension matching program to support your long-term financial security Professional development and membership dues coverage This role is for an existing vacant position

About Us Celebrating 25 years of growth, Crown is a leading real estate investment and management firm shaping the future of office spaces across Toronto, the GTA, and Ottawa. With over 10 million square feet under management and more than $3 billion in assets, we’re known for pairing smart investments with operational excellence, and for empowering our team to make a real impact every day. Our customer-first mindset means fast decision-making, strong relationships, and a hands-on approach that values initiative and fresh ideas. Proudly recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers, Crown is committed to building exceptional workplaces in every sense. We foster an inclusive, collaborative culture where careers grow, voices are heard, and sustainability and innovation are more than buzzwords- they’re part of how we work. Join a team that’s passionate about delivering outstanding experiences and creating lasting value for our tenants, clients, communities—and for you.

Accommodations Crown is committed to providing reasonable accommodation to candidates with disabilities throughout the recruitment process and during employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources. Legal Disclaimers Work Authorization Applicants must be legally entitled to work in Canada at the time of application, and during their employment at Crown. Third-Party Recruiters Crown does not accept unsolicited resumes from recruitment agencies. Please do not submit resumes or candidate information without prior written agreement. We are not responsible for any fees related to unsolicited submissions. As part of our recruitment process, Crown may require candidates to complete behavioral assessments. Some elements of this process may involve the use of AI-driven tools to help us better understand your strengths and working style. These tools are designed to support fair and consistent evaluations and ensure the best possible fit for the role and our team. AI may be used as a supportive tool; however, final decisions are made by humans.

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