Remote Sr. Director - Enterprise Support & Client Success

A leading financial services company is seeking a Senior Director of Customer Support to lead the design and delivery of a potent enterprise support model that ensures exceptional service for largest clients. Responsibilities include building a segmented support model, overseeing escalations, and integrating client experience analytics. The ideal candidate will possess extensive leadership experience in customer support and strong collaboration skills with product and engineering teams, and must have a Bachelor’s degree. Salary range in Canada is CAD 145,000 to CAD 165,000, with additional compensation options available. #J-18808-Ljbffr