Analyste III

Description Du Poste As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Lieu De Travail Toronto, Ontario, Canada

Horaire 37.5 hours

Secteur D’activité Valeurs Mobilières TD

Détails De La Rémunération $69,700 - $98,400 CAD

La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise.

En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

Job Description Customer

Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function

Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery

Lead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies

Act as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives

Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met

Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies

Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations

Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups

Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate

Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process

Work closely with other internal bank partners to ensure all clients' needs are met

Shareholder

Support the timely and accurate completion of business processes and procedures according to SLA requirements

Develop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness

Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality

Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives

Contribute to the development/delivery of presentations/ communications to management or broader audiences

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes

Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest

Provide thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function

Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services

Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

Breadth & Depth

Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)

Experienced level of the role with general business and operational knowledge or related skills required

Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact

Identifies and investigates non- standard operational/reporting/ process issues

Provides recommendations or escalates issues to appropriate area

Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise

Requires working professional level knowledge of the functional area and/or business areas supported

Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus

May operate as a working lead on initiatives as assigned

May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.

Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions

Ability to support multiple functions within the broader businesses

Generally reports to a Group Manager

Experience And/or Education

Undergraduate degree/ college diploma

5+ years relevant experience and/or post-graduate degree and/or certifications

À propos de nous Valeurs Mobilières TD offre une vaste gamme de produits et de services liés aux marchés financiers aux entreprises, aux gouvernements et aux institutions qui nous choisissent pour notre innovation, notre exécution et notre expérience. Avec plus de 6 500 professionnels actifs dans 40 villes du monde, nous travaillons à rendre chaque interaction, chaque produit et chaque expérience remarquablement humaine et agréablement simple. Nos services comprennent la souscription et la distribution de nouvelles émissions, la prestation de conseils fiables et de renseignements de premier plan, un accès élargi aux marchés mondiaux et la prestation de solutions bancaires intégrées. En 2023, nous avons acquis Cowen Inc., permettant ainsi à nos clients de profiter d’un service de négociation d’actions américaines de premier ordre et d’une équipe de recherche sur les actions très diversifiée, tout en faisant croître les activités de notre solide banque d’investissement diversifiée.

Ensemble, nous réimaginons l’expérience bancaire et ses possibilités pour notre clientèle, nos collègues et nos collectivités.

Notre programme de rémunération globale Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien‑être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien‑être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasi...