Content Implementation Specialist

Company Profile: Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven‑time Growth 500 ranked organization and a major player in the global legal solutions industry. Our mission is to modernise the legal document creation experience by empowering people with fast, easy‑to‑use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference. At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity. Apply today and become a part of our exciting journey!

Position Overview: LawDepot is currently expanding and looking to recruit a Content Implementation Specialist in Edmonton, Alberta. As a part of our UX Optimisation team, you will play a hands‑on role in implementing interactive web products used by more than 25 million people annually. From shaping questionnaire content to publishing updates through our Content Management System (CMS) tools, you will ensure our products are engaging, high quality, and easy to use. This is a full‑time permanent position, working 37.5 hours per week with opportunities in office or hybrid.

Primary Responsibilities:

Support the migration of legacy files into a new internal platform and contribute to ongoing system improvements

Implement high‑quality products using in‑house tools in alignment with defined acceptance criteria

Build and refine interactive questionnaires and document templates that guide customers in creating customised legal documents

Support colleagues by assisting with product launches, publishing updates, and setting up or taking down experiments

Analyse product performance to improve usability and conversion

Research, create, and promote best practices for building and enhancing web products

Execute project plans, track deliverables, and coordinate scope changes with project owners

Collaborate with our Legal, Research, Design, Development, and QA departments to deliver products that are both user‑friendly and legally sound

Conduct peer reviews to maintain quality and consistency across products

Improve CMS platforms and work with the Development team to bring enhancements to life

Knowledge and Skill Requirements:

Post‑secondary education in Web Development (e.g. DMIT), Information Technology, Writing, Communications, Business, Library and Information Studies, or other relevant fields

Ability to learn, utilise, and troubleshoot various types of CMS platforms

Ability to identify opportunities and suggest new ideas

Self‑driven with the ability to work both independently and as part of a team

Excellent written and verbal communication skills

Ability to identify and prioritise high‑impact business objectives

Experience with low‑code or web design knowledge would be an asset

Ability recognising system constraints and working with cross‑functional teams to improve workflows or functionality

Why You Should Join the LawDepot Team:

Excellent total compensation package

Comprehensive health and dental benefits, plus an additional Health Care Spending/ Personal Spending Account

Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)

Three weeks paid vacation, plus bonus personal days

Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets

Company share plan

Free catered lunches for the entire office

Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)

Casual work environment

Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)

Free and easily accessible parking

Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away

Hybrid working arrangements for balance between getting work done at home and engaging with others in the office

How to Apply: Apply for this job here or submit your application through our Careers page at https://www.lawdepot.ca/career.

We thank all applicants; however, only those selected for an interview will be contacted.

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