AWS Connect Solution Architect

Location Toronto, Ontario

Overview Our client is a leading technology solutions provider with 600 professionals across 14 offices in North America. They are at the forefront of technology, providing cutting‑edge solutions and maintaining a strong commitment to integrity, accountability, and skill. Their employees are our ambassadors, ensuring our clients and partners receive the best service.

They are seeking an AWS Connect Solution Architect to lead the design and implementation of enterprise‑grade Amazon Connect solutions for banking and public sector clients across Ontario.

In this role, you will be responsible for architecting end‑to‑end cloud contact center solutions, leading technical design discussions, and guiding delivery teams through implementation. You will work closely with clients, business stakeholders, developers, and engineers to translate business requirements into scalable, secure, and highly available AWS architectures.

This is a client‑facing, hands‑on architecture role requiring strong technical depth in Amazon Connect and broader AWS services.

Key Responsibilities Architecture & Technical Design (40%)

Lead architecture and design of Amazon Connect solutions including:

Multi‑level IVR design

Skill‑based and dynamic routing strategies

Queue and routing profile architecture

High‑availability and resiliency planning

Define AWS infrastructure architecture including VPC design, IAM strategy, security controls, and service integration patterns

Design event‑driven integrations using Lambda, API Gateway, DynamoDB, S3, and Step Functions

Establish scalable deployment patterns across dev/test/prod environments

Conduct architecture reviews and validate technical feasibility

Technical Leadership & Governance (25%)

Provide architectural oversight to developers and engineers during implementation

Review code, Lambda functions, integration logic, and deployment strategies

Define logging, monitoring, and observability strategy using CloudWatch and related AWS services

Ensure solutions align with AWS Well‑Architected Framework principles

Support security reviews and ensure adherence to enterprise security controls

Client Engagement & Requirements Translation (20%)

Lead technical workshops and discovery sessions with client stakeholders

Translate business and operational requirements into solution architecture

Author and review High‑Level Designs (HLD), Low‑Level Designs (LLD), and System Requirements Documents (SRDs)

Present architecture decisions, trade‑offs, and risk considerations to technical and non‑technical audiences

Integration & Migration Strategy (10%)

Architect integrations between Amazon Connect and enterprise systems (CRM, data platforms, identity systems, APIs)

Support migration strategies from legacy contact center platforms (e.g., Avaya, Cisco, Genesys) to Amazon Connect

Design data handling and reporting strategies aligned with operational needs

Security, Compliance & Performance (5%)

Design solutions with encryption, IAM policies, network segmentation, and secure integration patterns

Ensure architecture aligns with compliance expectations typical in financial services and public sector environments

Optimize solution performance, latency, and scalability

Must Have Skills AWS & Architecture Experience:

5+ years of experience in cloud engineering and solution architecture

3+ years of hands‑on Amazon Connect implementation experience in production environments

Demonstrated experience architecting multi‑queue, multi‑flow Amazon Connect deployments

Strong experience with:

AWS Lambda (Node.js or Python)

API Gateway

Amazon EC2

Amazon DynamoDB

Amazon S3

AWS IAM

AWS CloudWatch

Experience designing RESTful API integrations and event‑driven workflows

Contact Center & Enterprise Knowledge:

Strong understanding of:

IVR and call flow architecture

Skill‑based routing models

Contact center reporting and KPIs

Operational considerations (failover, resiliency, concurrency)

Experience contributing to or leading architecture documentation (HLD, LLD, SRD)

Comfortable operating in client‑facing, enterprise environments

Nice to Have Skills

AWS Certified Solutions Architect (Associate or Professional)

Experience supporting banking, financial services, or public sector clients

Familiarity with Infrastructure as Code (Terraform, CloudFormation)

Experience leveraging Contact Lens, Amazon Lex, and analytics services

Exposure to regulated environments and security review processes

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