Technical Supoort Specialist

Brainhunter is currently seeking the services of a “ Junior Technical Support Specialist ” for a contract role with one of our Valued Clients.

Client Location :

Toronto/Winnipeg

Employment Type :

Contract

Hourly rate :

To be discussed and negotiated between the Consultant & Recruiter

Role Overview The Technical Support Specialist is responsible for supporting existing technologies. Providing operational excellence of existing security technologies and services. They will require a mindset focused on business value and continuous service improvement. See below for additional information re: expectations / responsibilities:

General

Demonstrate strong fundamentals and best-practices while working hands‑on with a variety of technologies

Follow ITIL best practices re: incident management, problem management, change management

Complete deliverables and deliver solutions with the highest possible quality in the most efficient & effective manner

Crystal clear communication skills and provide detailed documentation as required

Security Services

Provide support to existing technology stacks such as GitLab, Ansible, NXLog etc.

Embody world‑class service and support

Deploy solution components and participate in appropriate functional and non‑functional testing

Work with internal and external stakeholder teams to implement / validate solution integration points

Other

Participate in meetings and training events with a willingness to share knowledge and learn from others

Demonstrate commitment to respectful workplace and workplace diversity initiatives

Foster the department’s culture with a focus on teamwork and stewardship with business units

Support continual improvements of squad and department methods, tools and techniques

Any specific tools/skillset

Experience:

Minimum of 2 years experience maintaining and supporting application, infrastructure, and security solutions in a large organization is required

Skills:

General knowledge of IT industry technology and best practices and specific knowledge in security and infrastructure technologies such as web servers, application servers, Intel / Linux / AIX servers, workstations, databases, network, Cloud Computing, Automation, Logging methodologies and platforms Splunk, SIEM / Syslog, etc.

Automation or scripting background with Powershell, Python, GitLab & Ansible

Have attention to detail, be effective at planning, excellent analytical and problem‑solving skills, self‑organized and a demonstrated self‑starter with the ability to influence others

Strong communication, negotiation, and interpersonal skills with demonstrated experience working in a team environment is a must

Demonstrated desire to implement change and make a contribution to the organization and with a proven history of making appropriate decisions and recommendations

Certifications/Education:

A degree or equivalent education in a related discipline such as Computer Science, Business Computing, Engineering, or Commerce is required.

Nice-to Have:

Not being satisfied with ‘just doing the job’, but finding ways to continually improve processes and services

Familiarity or experience with Splunk or other logging platforms

Some experience in Scripting / Automation (Powershell, Python, Ansible, Terraform etc)

Some experience with JIRA, ServiceNow and Confluence documentation

A willingness to learn both existing and go‑forward technology stacks

How to Apply Online: To apply for this and other suitable exciting opportunities with Brainhunter Systems Ltd., you can apply online through the button on the top right. AI tools may be used for initial screening of applicants.

E‑mail: Please email Swetha at Swetha.Raj@brainhunter.com with an attached copy of your CV.

Brainhunter is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. Brainhunter encourages applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. We provide accommodation upon request during the recruitment process; please let the job poster know.

We thank all applicants for their interest, however only those candidates selected for Interviews will be contacted.

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