guest services manager

Overview Languages: English

Education: College/CEGEP

Experience 2 years to less than 3 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

Develop and implement policies and procedures for daily operations

Recruit and hire staff

Supervise staff

Conduct performance reviews

Negotiate with suppliers for the provision of materials and supplies

Conduct training sessions

Negotiate with clients for the use of facilities

Perform front desk duties

Prepare budgets and monitor revenues and expenses

Prepare marketing plans

Implement marketing activities

Enforce policies and procedures

Address customers' complaints or concerns

Assist clients/guests with special needs

Develop and implement business plans

Establish work schedules

Manage events

Organize and maintain inventory

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