IT Technician Level 1

As an

I T Technician Level 1, your primary mandate will be to provide IT support to employees ans custumers. More precisely, you will have to :

Be the resource person and first point of contact for users experiencing IT issues;

Provide first-line technical support, helping users resolve issues with hardware, software, and applications;

Escalate more complex issues to a Level 2 technician for further resolution;

Ensure the installation and updating of software and computer systems;

Provide basic advice and training to users to help them make better use of the installed systems and software;

Create, modify, and delete user accounts in computer systems, as well as manage access rights;

Perform regular maintenance tasks to prevent problems, such as security updates and performance checks;

Monitor systems and networks to detect anomalies or potential problems before they become critical;

Install and configure devices such as computers, cell phones, printers, scanners, and other IT equipment;

Use remote support tools to diagnose and resolve issues for users who are not on site;

Document solutions to common problems to assist in training new technicians and improve support efficiency;

Collaborate with other IT teams to ensure quick and effective problem resolution;

Perform all other related duties.

REQUIREMENTS

Hold a vocational diploma or college certificate in computer science ;

Up to 2 years of experience in a similar position ;

Knowledge of Windows, Linux, and VMware environments ;

Have a strong command of French and English, both spoken and written, in order to communicate with our partners outside Quebec.

Hold a valid driver’s license, as frequent travel may be required ;

Attention to detail and thoroughness ;

Demonstrate organizational skills;

Ability to work in a team;

Excellent customer service skills;

Priority management.