Technical Field Support Lead - EV and Transit

Advantages

Total Rewards: A competitive salary, comprehensive benefits package, and a generous vacation policy.

Future Planning: Robust insurance coverage and a group RRSP plan.

Impactful Work: The chance to work on large-scale, sustainable projects that define the future of transit.

Culture: Join a collaborative, innovative, and future-focused team environment.

Responsibilities

Quality & Warranty Oversight: Manage the Market Quality Report (MQR) process to address repeat failures, control warranty costs, and provide data-driven evaluations.

Field Leadership: Oversee Service Technicians in troubleshooting, parts procurement, and repairs on our client’s vehicles.

Root Cause Analysis: Investigate recurring technical issues and develop effective countermeasures.

Campaign Management: Support and execute fleet-wide service campaigns.

Liaison & Support: Act as the central point of contact between internal teams and customers to resolve field issues swiftly.

Relationship Management: Regularly visit customer and company garages to provide technical resources and foster local teamwork.

Commercial Solutions: Identify viable technical and commercial pathways to balance client needs with business goals.

Qualifications

Industry Expertise: 5 to 10 years of hands‑on technical experience in commercial automotive or heavy‑duty vehicles (Electric/Hybrid experience is strongly preferred).

Education: A Bachelor’s degree in Electrical, Mechanical, or Systems Engineering is preferred; however, equivalent high-level technical experience is highly valued.

Technical Proficiency: Deep knowledge of CAN bus, J1939, diagnostic tools, and high‑voltage drivetrain components. Familiarity with BAE Systems or similar EV propulsion is a major asset.

Field Experience: Proven track record in customer‑facing roles, managing warranties, and navigating complex service campaigns.

Soft Skills: Exceptional conflict‑resolution, presentation, and communication skills. You must be able to influence stakeholders at all levels.

Mobility: Ability to travel frequently to local customer sites and occasionally to factories or suppliers.

Language: Fluency in English is required; French bilingualism is considered a strong asset.

Summary If you would like to be considered for this opportunity please forward your resume via email to Leslie Walker at leslie.walker@randstad.ca

EEO & Diversity Commitment Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We commit to increasing equity, diversity and inclusion throughout recruitment, retention and advancement, and supporting accessibility and accommodation needs. We value respectful human rights and aim to create an inclusive workplace free from barriers for all employees, including women, non‑binary/gender non‑conforming, Indigenous or Aboriginal Peoples, persons with disabilities (visible or invisible), visible minorities, racialized groups and the LGBTQ2+ community.

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