Account Director

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Director to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our clients proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

Accountable for performance and success of the account

Building and managing client relationships at the senior level

Strategic client leadership (sees the bigger picture and provides strategy, innovative solutions through technology, data, creative)

Planning, developing and managing clients’ CRM strategies

Overseeing the smooth and successful production of campaigns

Leading account team and fostering positive internal cross-agency relationships

Taking a proactive approach to anticipating internal and external concerns

Proactively identifying new business opportunities leading to organic growth

Utilizing your leadership skills to push clients, the team and the agency in the most productive direction

Desired Skills & Experience

Has 2+ years as an Account Director in a CRM agency setting

Has 8+ years relevant industry experience

Solid understanding of CRM and MarTech tools and platforms

The ability to plan and strategize at a senior level

Effective team management capabilities

Retail, Financial or Automotive experience is an asset

A keen attention to detail and budgetary restraints

Excellent written and oral communication skills

This is a hybrid role and employees are expected to work from our Toronto office three days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at careers@jamcrm.com.

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